JOB DESCRIPTION:

Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead – our policyholders count on us to be there when it matters most. It’s a big ask, but it’s one that we have the power to deliver when we work together. We collaborate and innovate – pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it’s the right thing to do. Pacific Life is more than a job, it’s a career with purpose. It’s a career where you have the support, balance, and resources to make a positive impact on the future – including your own.
We’re actively seeking a talented Claims Support Specialist to join our team. This role can be full remote or hybrid (4 days in the office per week), if you are located within 50 miles of our Omaha, NE or Newport Beach CA offices.
As an Claims Support Specialist, you’ll play a key role in building and providing a first-class empathetic and frictionless service experience in the Workforce Benefits division.
Within the Workforce Benefits Division, we are striving to build an industry-leading customer experience through a unique, standardized product mix and focusing on digital-first solutions. That said, we recognize the importance of customer service and human-to-human interaction and are working to strike the right balance of technology when helpful but human interaction when necessary. For that reason, we understand just how important the Claims Support Specialist role is at helping us achieve our overall customer experience objectives.

THE EXPERIENCE YOU BRING:

Strong communication skills – both written and verbal – including the ability to anticipate and address next questions/root cause.

Ability to communicate effectively in a customer-centric and professional demeanor.

• Demonstrated ability to use sound judgement and discretion regarding confidential information.

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Please refer the Job description for details