Claims Support Specialist at Jobgether

, , United States -

Full Time

Start Date

Immediate

Expiry Date

04 Oct, 26

Salary

34.28

Posted On

06 Jul, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Claims Processing, Mortgage Servicing, LPS-MSP, Audit, Compliance, Microsoft Excel, Microsoft Word, Problem Solving, Process Improvement, Cross-functional Collaboration, Data Integrity, Time Management, Decision Making, Written Communication, Verbal Communication, Interpersonal Skills

Industry

Internet Marketplace Platforms

Description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Claims Support Specialist based in United States. As a Claims Support Specialist, you will play a key role in supporting mortgage servicing operations by ensuring the accuracy, quality, and efficiency of claims-related processes. Working closely with internal teams, vendors, and industry partners, you will help maximize positive outcomes for homeowners while maintaining compliance with industry standards. This position combines analytical problem-solving, process improvement, and cross-functional collaboration in a fast-paced environment. You will contribute to audits, training initiatives, and operational reporting while helping resolve escalated issues and maintaining data integrity. This is an excellent opportunity for professionals with mortgage servicing or claims experience who enjoy working independently while making a meaningful impact across the organization. \n Accountabilities: Prepare and submit claims for acquired and sold properties in accordance with established processes and regulatory requirements. Conduct monthly process control audits, vendor audits, and system data integrity reviews, providing findings and trend analysis to management. Research claims, prepare documentation for internal and external audits, and support compliance initiatives. Resolve operational escalations within the designated scope of responsibility while collaborating with cross-functional teams to ensure timely issue resolution. Assist with onboarding and training of new and existing team members and contribute to maintaining department procedures, job aids, and process documentation. Draft professional written communications to internal stakeholders and support continuous process improvements while performing additional responsibilities as needed. Requirements High school diploma or equivalent required. Minimum of 5 years of experience in default mortgage servicing, mortgage insurance claims, or a related legal environment. Strong understanding of mortgage servicing practices, claims processing, foreclosure guidelines, and industry regulations. Experience using the LPS-MSP Mortgage Servicing Platform is required. Proficiency with Microsoft Office applications, particularly Excel and Word. Excellent organizational, time management, and decision-making skills with the ability to prioritize multiple tasks and meet deadlines. Strong written, verbal, and interpersonal communication skills with the ability to collaborate effectively across teams. Ability to work independently while maintaining strict confidentiality and high standards of accuracy. Previous leadership or team mentoring experience is preferred. Benefits Competitive hourly compensation ranging from $20.43 to $34.28, depending on experience, qualifications, and skills. Comprehensive medical, dental, vision, life, and disability insurance options. Paid holidays, vacation, and sick leave. 401(k) retirement plan with employer matching and employee stock purchase program. Mental health resources, wellness initiatives, and complimentary wellness app membership. Employee recognition programs celebrating achievements and career milestones. Tuition reimbursement to support ongoing education and professional development. Discounts on gym memberships, pet insurance, and employee purchasing programs. Remote work flexibility with opportunities for collaboration and professional growth. \n How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1

Responsibilities

The role involves preparing and submitting claims for properties while conducting process control and vendor audits to ensure data integrity. It also requires resolving operational escalations and assisting with the training and onboarding of team members.