Claims Support Technician (1 year FTC) at Pacific Life Re Limited

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

12 Jul, 26

Salary

0.0

Posted On

13 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Claims administration, Customer service, Life insurance, Superannuation, Claims handling, Data support, Communication skills, Relationship management, Process development, TPD, Critical illness, Income protection, Insurance regulations

Industry

Insurance

Description

Job Title Claims Support Technician (1 year FTC) Job Description The Role The primary responsibility is to deliver high quality claims administration and support to the PLRA NEOS claims team. The role will be working with the NEOS claims team to provide claims customer service, ad hoc administration, long term claims handling and data support for this small, specialised team. This role will broadly require the support technician to assist PLRA to build and support a claims proposition for the market that meets both client needs as well as being consistent with PLRA’s strategic focus. Duties Administration of a variety of Life Insurance Claims and across all products contained within Retail insurance (40%) Delivery of high-quality claims support service to the NEOS claims team including (40%): Supporting team Service Level Agreements & LICOP obligations Efficient and accurate processing of claims items and tasks Proficient writing and verbal communication skills Building and maintaining effective relationships with NEOS NOL and their customers/advisers and other key stakeholders Develop a broad life insurance claims knowledge and assist in the development of processes and controls in a highly critical business area (10%) Assist the team to achieve company goals as well as individual performance standards and objectives (5%) Assist with the development of PLRA’s profile and brand in Australia and internationally (5%) Qualifications & Experience Either previous experience in Claims Administration and or Customer Service working for a Life insurer or Superannuation fund for at least 2-5 years Experience in dealing with a claims department and or claims handling within life insurance Understand Life cover, TPD, Critical Illness and Income Protection in life insurance offerings and similar & Insurance industry regulations Working For Pacific Life Re Every person in our global team is valued for the unique qualities they bring to our business and we seek to build their expertise and support their individual ambitions at every step. Of course, we take our work seriously and we know our team can operate under great pressure. We work hard and thrive on achievement, but we also know how to have fun and relax too. We regularly host a range of team building days to strengthen our team's connection with each other and reflect on their successes. Providing employees with a healthy work-life balance is very important to our culture. We have a wide range of employee benefits and we host regular social activities and well being initiatives. We are also committed to supporting our employee's involvement in their communities, by actively fundraising, hosting charity events and overseeing volunteering opportunities. Benefits Leave 20+5 days of annual leave with option to buy more days Fertility leave Generous enhanced parental leave Healthcare The Company’s Group Salary Continuance Insurance (SCI)/Income Protection (IP) provides you with a continued salary, through monthly Benefit payments, in order to protect your standard of living should you be unable to work due to long term illness, injury or partial/total disability Wellness Subsidized gym membership Access to Employee Assistance Program Time off for volunteering Charitable matching of employee donations You Can Be Who You Are We are committed to a culture of diversity and inclusion that embraces the authenticity of all employees, partners and communities. We support all employees to thrive and achieve their fullest potential. As part of our commitment to diversity and inclusion, we will provide reasonable adjustments during the recruitment process to ensure equal access to applicants with disabilities. Please contact us about your needs so that we can discuss these with you to make sure that suitable adjustments are made, where possible. Pacific Life Re Values Please click here to view our company values At Pacific Life Re, our vision is to bring an innovative and dynamic approach to the marketplace. Our global team is not afraid to disrupt and challenge industry thinking to provide the best life and health reinsurance services possible. Working in some of the most complex and fast-moving markets has taught us that knowledge and innovation go hand in hand. Today, we are continuing our rapid growth internationally with offices across Europe, Asia, North America, Australia, and Bermuda. With over 1000 employees across the globe, we take pride in our inclusive culture, underpinned by our values and behaviours, providing an environment where everyone can grow and develop.

Responsibilities

The role involves delivering high-quality claims administration and support to the NEOS claims team. Responsibilities include processing life insurance claims, maintaining service level agreements, and supporting the development of claims processes.