Job Description:

WHAT YOU’LL BRING

We’re looking for someone who has these abilities and skills:

• Advanced knowledge of Claims aligned with the Angel Product offering, with the ability to discuss claims issues directly with our brokers and clients.
• A client first mindset with the ability to build and enhance broker and client relationships
• Excellent people management skills
• Familiarity with both Lloyd’s and Company Market, systems and protocols.
• Continuous improvement mindset with the ability to execute plans.

WHO WE ARE

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.
How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business property, casualty, professional, financial lines and specialty.
With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.
Learn more at axaxl.com

What will your essential responsibilities include?

• Acting as part of the broader Claims team at AXA XL, you will be responsible for delivering on key priorities aligned to the UK & Lloyd’s strategy alongside resource allocation and workload within the team.
• Drive and manage performance of a team of Claims Adjusters including ensuring the setting of SMART objectives, undertaking performance reviews and ensuring that colleagues are supported with their career aspirations and development.
• Drive operational effectiveness of the team and compliance with key performance indicators and operational controls.
• Effectively manage a portfolio of claims in accordance with your agreed authority and the Claims Handler Guidelines.
• Provide oversight and direction to the team related to coverage analysis, investigation, defence, evaluation, reserving and resolution of a book of product specific claims.
• Ensure the appropriate governance over large losses and liaising with Claims Practice Leaders.
• Act as the key claims contact for Angel Underwriting, Actuarial, and key stakeholders in connection with claims trends and insights, lessons learned, marketing and business development.
• Represent Angel at market committees and large loss market meetings where required.
• Act as the lead contact for complex losses, providing support to Underwriters and Claims Adjusters and be at ease discussing claims issues direct with our brokers and clients.
• Deliver prompt, fair, innovative and accurate claims service, enhancing deep broker and client relationships

You will report to the Head of Angel and are expected to engage regularly with the AXA XL Claims Leadership Team.