Claims Team Leader, Commercial Property & Marine Claims at QBE Insurance Group

Auckland, Auckland, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

18 Jun, 26

Salary

0.0

Posted On

20 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Leadership, Coaching, Mentoring, Portfolio Management, Technical Excellence, Customer Outcomes, Broker Relationships, Claims Management, Policy Interpretation, Risk-Appropriate Decision-Making, Strategy Implementation, Quality Assurance, Performance Management, Negotiation, Influence, Escalation Management

Industry

Insurance

Description

Primary Details Time Type: Full time Worker Type: Employee • Auckland, Full time, Hybrid – 3 days in the office • Team Leadership for a fun but professionally engaged Commercial Property & Marine Claims team. • Happy to talk flexible working The Opportunity Opportunity to develop your strategic capabilities, by supporting the development and delivery of the business plan for Commercial Property & Marine Claims. Coach & mentor our high performing team Self-manage a portfolio of Commercial Property Claims, balancing technical excellence with strong customer and broker outcomes. Work across a range of Broker groups for Commercial Property and Marine Claims team. Be mentored by our industry respected National Claims Manager, who is authentic, caring & will nurture your development and career within QBE Auckland based role. About QBE At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch. We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner. What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind. Your new role You will lead and support the day‑to‑day activities of the Commercial Property and Marine Claims team, providing guidance on claims management, policy interpretation, quality, and risk‑appropriate decision‑making. You will play a key role in developing capability within the team while ensuring strong customer and broker outcomes across both portfolios. Other aspects of your role will include: Coach, mentor, and manage a team of experienced Commercial Property and Marine Claims Specialists, fostering capability, confidence, and accountability. Support the implementation and ongoing delivery of claims management strategies and business objectives for the Commercial Property & Marine portfolios. Provide oversight of the management and settlement of Commercial Property and Marine claims, intervening in complex, high‑risk, or escalated matters as required. Promote proactive claims management and customer‑focused solutions aligned to QBE’s claims philosophy. Encourage and monitor compliance with approved claims management plans, delegated authorities, and governance requirements. Review and manage complex or problematic Commercial Property and Marine claims, while actively extending settlement authority and decision‑making to team members as capability allows. Plan, manage, and review team performance through quality assurance outcomes, regular feedback, and the annual performance review process. About you As a natural leader and organiser, you enjoy supporting and developing your team and getting the best outcomes for the business. Comfortable working in a fast-paced environment, managing team volumes you will have experience with: Mentoring or leading similar sized teams, raising team morale & capability. Exposure to disputes and complaints with the ability negotiate and influence. Comfortable with being the escalation point for the property team. Confident with Broker relationships and able to represent QBE Benefits We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from: ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice 18 weeks’ gender-equal flexible leave for all new parents, including paid super To learn more about benefits of working with us, click here. Awards & Recognition We value our employee’s experience with us and are proud to have been recognised for the following awards: 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates To learn more about our achievements, click here. How to Apply If you’re looking for a career that combines your expertise and your empathy, click Apply today. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment. Your career. At the heart of it. QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at recruitment@qbe.com. Skills: Analytical Thinking, Claims Settlement, Communication, Conflict Resolution, Critical Thinking, Customer Service, Customer Value Management, Data Privacy, Insurance Claims Processing, Intentional collaboration, Managing performance, Mentorship, Negotiation, Risk Management, Standards Compliance Application Close Date: 02/04/2026 11:59 PM How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates. We are an international insurer and reinsurer offering a diverse portfolio of commercial, personal and specialty products, as well as risk management solutions. Our product portfolio includes property, motor, crop, energy, marine and aviation. We employ a team of around 13,000 people in 26 countries around the world. Learn more about QBE Careers today.

Responsibilities

The role involves leading and supporting the Commercial Property and Marine Claims team, providing guidance on claims management, policy interpretation, and quality decision-making while fostering team capability. Key duties include coaching specialists, overseeing complex claims settlements, and ensuring alignment with business strategies and customer outcomes.