Claims Team Leader - Liability (m/f/d) at Allianz Global Corporate & Specialty SE

Johns Creek, Georgia, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Feb, 26

Salary

162417.0

Posted On

16 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Claims Management, Team Leadership, Training, Investigation, Claims Processing, Relationship Management, Negotiation, Analytical Skills, Legal Knowledge, Insurance Products, Client Engagement, Market Management, Conflict Management, Communication Skills, Technical Referrals, Reserving

Industry

Financial Services

Description

We are looking for a Claims Team Leader - Liability (m/f/d), based in Alpharetta, GA or Chicago, IL. The Impact You Will Have The Claims Team Leader – Liabilty will primarily: Lead and manage claims team and act as the technical referral point for other Claims Handlers Handle a claims, in both lead and following capacity Ensure claims handled within authority limits, and in line with AGCS Claims Standards procedures and guidelines. Utilize third party service providers to achieve economical results and to provide a high quality service to all internal and external customers Develop and maintain strong relationships with brokers and clients Some of your specific responsibilities could include: Leadership Lead and manage Claims team Training, developing and coaching of less experienced staff Manage technical referrals as appropriate Delegate work as appropriate Investigation and Reserving of Claims Investigate claims, including coverage determination and evaluation of loss exposures. Determine appropriate reserving levels. Select and direct independent external service providers (e.g. Loss Adjusters) Proactively discuss and review contentious, large and complex claims with fellow management and internal stakeholders to obtain opinions/feedback. Claims Processing and Administration Input and maintain accurate claims records for designated accounts, within appropriate AzC Claims administration systems. Proactively review late/nonpayment of premium and support credit control process with Underwriting / Accounts Manage timely production of management information reports (e.g. monthly major claims movements) and proactively identify loss trends. Settlement Settle HiLo claims through payment or denial Ensure unpursued claims are settled in accordance with settlement guidelines Referrals and Compliance Ensure all claims handled within authority limits, and in line with AzC Claims Standard procedures and guidelines. Support establishment of claims management procedures specific to salvage guidelines on new business accounts in association with clients, brokers and loss adjusters. Undertake audits of external service providers as appropriate. Market Management & Relationship Management Proactively support acquisition of new business and retention of existing business (including client and broker negotiations where necessary. Proactively liaise with MMC on market management initiatives; positively represent AzC externally to the market; proactively drive involvement of functional areas in Claims handling process, e.g., Underwriting, MMC, ARC, Operations; and develop and maintain strong relationships with key brokers and clients and other relevant stakeholders (e.g. third party adjusters). What You’ll Bring to the Role 5 to 7 years of experience of managing and developing teams Claim Handling: Solid knowledge of claim handling process from notification to settlement and recovery. 7 to 10 years of specialized understanding of LoB products and portfolio with technical specialist knowledge. 7 to 10 years of specialized understanding of regional/local LoB insurance markets and competitor landscape 7 to 10 years of recognized relationship building with brokers at peer group level and well established within local market. Minimum of years of good understanding of legal and regulatory framework. A willingness to learn and explore how AI can enhance your role and the broader organization is expected Products and Coverages: understanding in relevant products, wordings, terms and conditions and coverages. Bachelor’s Degree preferred. Completion of professional insurance qualification Experience in working in global complex, matrix organization leading a team of professionals. General understanding of contracts and their applicability. Communication skills: Clearly and effectively express ideas and messages via speech or writing. Negotiation and conflict management: Ability to negotiate best position for Allianz Commercial, and client, often in contentious situations, managing conflicting priorities of various parties. Analytical Skills: Ability to effectively absorb information from various sources, then analyze, study or examine data in detail, and draw appropriate conclusions. The annualized base pay range for this role is $104,361 - $162,417. The annual base salary range represents a nationwide market range. The actual salary for this position may be above and will be determined by a number of factors, including the scope, complexity and location of the role, the skills, education, training, credentials and experience of the candidate. The base pay is just one component of the AzC total compensation package. As part of our comprehensive compensation and highly rated benefits programs, employees are also eligible for annual performance-based cash incentive awards. 85069 | Customer Services & Claims | Professional | Allianz Commercial | Full-Time | Permanent What’s in it for you? Let’s care about everything that makes you, you We are committed to nurturing an inclusive environment where everyone feels they belong. We offer a hybrid working model, which recognizes the value of striking a balance between in-person collaboration and remote working. Please feel free to discuss flexible working arrangements with us. Let’s care for your financial wellbeing We believe in rewarding performance with a great compensation and benefits package (details vary by location), including a generous bonus scheme and pension. Let’s care for your opportunities to progress From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered. Let’s care for life’s twists and turns From our support for flexible working, health and wellbeing (including private healthcare and generous parental leave benefits), to helping people return from career breaks with experience that nothing else can teach. We've got your back. Let’s care for our society and our planet With opportunities to be engaged in shaping a future that is safe, inclusive and sustainable, we care for the tomorrows of our people, our industry and our clients. Care to join us? Allianz Commercial is the center of expertise of Allianz Group, insuring mid-sized businesses, large enterprises, and special risks. Our customers include top consumer brands, financial institutions, industry leaders, the global aviation and shipping industries, as well as family-owned and medium-enterprises. We also cover unique risks such as offshore wind farms, infrastructure projects and film productions. Our clients trust us to provide a wide range of traditional and alternative risk transfer solutions, outstanding risk consulting and multinational services, and seamless claims handling. Allianz Commercial helps customers to prepare for what's ahead. Learn more about careers at Allianz Commercial by clicking here. Learn more about Allianz Commercial by clicking here. At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matters, and nurtures a culture grounded in integrity, fairness, inclusion and trust. We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. Join us. Let's care for tomorrow. People with disabilities: We want to give all our candidates the best opportunity to succeed. If you need any adjustments to be made during the application and selection process, please email agcsglobalcareers@allianz.com Recruitment Agencies: Allianz Commercial has an in-house recruitment team, which focuses on sourcing great candidates directly. Allianz Commercial does not accept unsolicited resumes from agency or search firm.Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired. When we do use agencies, we have a PSL in place, so please do not contact managers directly. Failure to comply could/may result in the disqualification of the candidates and/or the termination of our contract and/or fees not being paid. #LI-DNI #LI-Hybrid

Responsibilities

The Claims Team Leader will lead and manage the claims team while acting as a technical referral point for other Claims Handlers. They will handle claims, ensure compliance with AGCS Claims Standards, and develop strong relationships with brokers and clients.