Claims Team Leader at Marsh

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

05 Mar, 26

Salary

0.0

Posted On

05 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Claims Management, Liability Claims, Property Claims, Technical Knowledge, Communication Skills, Relationship Management, Problem Solving, People Leadership, Risk Management, Training, Client Liaison, Performance Monitoring, Report Preparation, Trend Analysis, Compliance, Team Management

Industry

Insurance

Description

Company: Marsh Description: We are seeking a talented individual to join our CCA claims team at Marsh. This role can be based in Sydney, Melbourne or Brisbane. This is a hybrid role that has a requirement of working at least three days a week in the office. Claims Team Leader We will count on you to: Serve as the primary point of contact for the client and liaise with the Quality Assurance Manager to ensure the Claims team meets KPIs. Triage notifications from the client’s Risk and Security Managers, allocating matters promptly to team members. Manage team workload, priorities, and performance, ensuring compliance with client requirements and service agreements. Monitor claims performance, develop claim strategies for escalated or complex claims, and provide technical guidance on claim investigation and resolution. Maintain and develop strong relationships with clients, insurers, stakeholders, and third parties, and prepare reports and trend analysis consistent with service agreements. What you need to have: Proven expertise managing Liability & Property claims within an insurer, law firm, in-house claims team, or third-party administrator. Strong technical knowledge of claims principles and relevant legislation including the General Insurance Code of Practice, Insurance Contracts Act, and Privacy Act. Excellent written and verbal communication skills, with the ability to work under pressure and meet deadlines. Superior relationship management skills and problem-solving ability. People leadership experience is advantageous. What makes you stand out: Experience providing risk and incident notification and claims management training. Ability to handle high-profile or complex claims with a focus on client reputational risk. Demonstrated ability to present quarterly and annual reviews and participate in peer review/audit processes. Commitment to fostering a collaborative and supportive team environment. Why join our team: Leadership opportunity with real impact supporting a national client. Join the world’s leading insurance broker and risk advisor in a professional, hybrid working environment. Access to professional development, career growth, and a vibrant, inclusive culture. Work alongside energetic and supportive colleagues with genuine work-life balance. About Marsh: Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X. Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person. Click here to return to the MMC Careers Site Marsh McLennan (NYSE: MMC) is the world's leading professional services firm in the areas of risk, strategy and people. The Company's 76,000 colleagues advise clients in over 130 countries. With annualized revenue approaching $17 billion, Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses. Marsh advises individual and commercial clients of all sizes on insurance broking and innovative risk management solutions. Guy Carpenter develops advanced risk, reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities. Mercer delivers advice and technology-driven solutions that help organizations meet the health, wealth and career needs of a changing workforce. Oliver Wyman serves as a critical strategic, economic and brand advisor to private sector and governmental clients. For more information, visit mmc.com, follow us on LinkedIn and Twitter @mmc_global or subscribe to BRINK.

Responsibilities

The Claims Team Leader will serve as the primary point of contact for clients and manage the workload and performance of the claims team. They will also monitor claims performance and develop strategies for complex claims while maintaining strong relationships with clients and stakeholders.