Claims Team Leader at QBE Insurance Group

Manila, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

20 Jun, 26

Salary

0.0

Posted On

22 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, People Management, Claims Handling, Service Delivery, Stakeholder Management, Coaching, Mentoring, Process Improvements, Risk Management, Customer Service, Problem Solving, Decision Making, Analytical Skills, Planning, Time Management, Presentation Skills

Industry

Insurance

Description

Primary Details Time Type: Full time Worker Type: Employee Provide leadership, direction and coordination of operational activities within the team, including driving change and optimize service delivery. Jobs responsible for or involved in all stages of insurance claims handling and settlement including claims processing/data entry, claims customer support, claims adjusting, claims investigations and case management Primary Responsibilities • Provide recommendations on business improvement plans/strategies •Ensure compliance with QBE policies, procedures and relevant legislations • Maintain product, system and process knowledge • Attend relevant process and other relevant trainings • Contribute to the refinement of processes and procedures to improve systems and procedures •Establish and maintain a good working relationship with stakeholders • Resolve escalated complaints in a timely fashion •Work with stakeholders to maximize opportunities, and achieve operations and service targets • Identify opportunities to increase turn around time and increase customer retention • Attend management meetings as directed by the management • Delegate workloads if necessary • Manage leave approval and administration • Proactively manage team and area to deliver the operational targets •Prepare and develop action plans to ensure consistent performance and focused development of all team members • Manage approvals and administration of DTRs and leave requests • Provide coaching, mentoring and necessary disciplinary action to all direct reports • Organize and facilitate regular staff meetings Required Education • Bachelor's Degree or equivalent combination of education and work experience Required Experience • NA Preferred Competencies/Skills • Proficiency in MS tools • Customer service skills • Excellent verbal and written communication skills (English) • Leadership and people management skills • Well-developed inter-personal skills • Problem solving and decision making capability • Effective analytical, planning and time management skills • Workforce management skills • Presentation skills • Attention to detail • Stakeholder Management Preferred Experience • At least 1-2 years experience in a similar role • With People Management experience who have handled 10 FTES or more is a plus • Experience with Insurance background is an advantage • Customer Service and End to End interaction management experience Preferred Knowledge • Broad knowledge of customer service • Broad knowledge of the Insurance Business QBE Cultural DNA • Everything we do at QBE is underpinned by our DNA (which interlinks seven cultural elements) – because we know it's not just what we do that matters, it's how we do it that makes the difference. We expect all employees to role model and inspire the right behaviours that link to our cultural elements: •We are customer-focused •We are technical experts •We are inclusive •We are fast-paced •We are courageous •We are accountable •We are a team •All employees are expected to adhere to QBE’s Code of Ethics and Conduct and apply sound risk management practices US Only - Disclaimer • To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities. Global Disclaimer • The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee’s normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls. Skills: Claims Administration, Claims Resolution, Complaint Management, Critical Thinking, Customer Service, Customer Value Management, Detail-Oriented, Document Management, Intentional collaboration, Managing performance, Operations Management, Process Improvements, Risk Management, Stakeholder Management, Time Management How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates. We are an international insurer and reinsurer offering a diverse portfolio of commercial, personal and specialty products, as well as risk management solutions. Our product portfolio includes property, motor, crop, energy, marine and aviation. We employ a team of around 13,000 people in 26 countries around the world. Learn more about QBE Careers today.

Responsibilities

The role involves providing leadership, direction, and coordination for operational activities within the team, focusing on driving change and optimizing service delivery across all stages of insurance claims handling and settlement. Key duties include managing team performance, delegating workloads, handling approvals, and providing coaching and mentoring to direct reports.