Job Requisition ID: 48958
Start date: 8/5/25
Closing Date: 08/19/2025
Agency: Department of Healthcare and Family Services
Class Title: MANAGEMENT OPERATIONS ANALYST I - 25541

WHY WORK FOR ILLINOIS?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.
No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

POSITION OVERVIEW:

The Department of Healthcare and Family Services, Division of Medical Programs is seeking to hire a Claims Tech Support Analyst in the claims support area of the Bureau of Technical Services. The ideal candidate will possess strong organizational skills, attention to detail, and the ability to handle complex tasks in a fast-paced environment. We are looking for someone with excellent communication abilities, problem-solving skills, and a collaborative mindset to support our claims team efficiently. The Claims Tech Support Analyst will play a key role in ensuring smooth operations and providing critical support to the department and specializing in institutional claims.
The ideal candidate will have hands-on experience in medical claims, including utilizing Electronic Data Interchange Health Insurance Portability and Accountability transactions as well as maintaining accurate documentation. A strong understanding of running reports and testing is essential for success in this role. This role will also spend a lot of time assisting with the development and maintenance of Project Initialization Requests, Project Resolution Requests, and Change Requests for their section.
HFS values employees with different backgrounds, life experiences, and talents.

Employees receive a robust benefit package including:

• Monday-Friday work schedule
• Flexible work schedules are available in many program areas. (Remote work may be an option for certain positions.)
• Health, Life, Vision, and Dental Insurance
• Pension Plan
• Paid Parental Leave
• Deferred Compensation Program and other pre-tax benefit programs (Medical/Daycare)
• Employees earn (12) paid Sick Days annually.
• New Employees earn (10) paid Vacation Days their first year of service and can earn up to (25) paid Vacation Days annually.
• Employees earn (3) paid Personal Days annually.
• (13-14) paid holidays annually (based on start date)

If you are seeking a new opportunity, and this position appeals to you, please apply today!
At the Illinois Department of Healthcare and Family Services (HFS), we value staff as our greatest asset. We work in a spirit of teamwork to help millions of Illinoisans access high quality healthcare and fulfill child support obligations to advance their physical, mental, and financial well-being. We provide healthcare coverage for children and adults through Medicaid and other medical programs, and we help ensure that children receive financial resources from both their parents through Child Support Services. The HFS Office of the Inspector General investigates, audits and reviews program activity to ensure the integrity of our programs is maintained.
HFS is committed to promoting and preserving a workplace culture that embraces diversity, equity, and inclusion. We welcome and value employees with different backgrounds, life experiences, and talents. It is the collective sum of our individual differences that provides a broad perspective, leading to greater innovation and achievement. In recruiting for our team, we recognize the unique contributions of each applicant regardless of culture, ethnicity, race, national origin, sex, gender identity and expression, age, religion, disability, and sexual orientation. HFS is an equal opportunity employer.

MINIMUM QUALIFICATIONS

• Requires knowledge, skill, and mental development equivalent to completion of four (4) years of college, supplemented by a master’s degree in business or public administration, with coursework in areas such as economic theory, accounting and finance, organizational theory, and operations research
• Requires one (1) year progressively responsible professional experience in management operations analysis or the completion of an approved training program

CONDITIONS OF EMPLOYMENT

• Requires completion of a background check and self-disclosure of criminal history
• Requires the ability to utilize and maintain state issued equipment such as a laptop
• The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description
  Work Hours: Monday - Friday 8:30 a.m. - 5:00 p.m.
  Work Location: 201 South Grand Ave E Springfield, IL 62704-3803
  Email: jane.doe@illinois.gov
  Posting Group: Leadership & Management
  This position DOES NOT contain “Specialized Skills” (as that term is used in CBAs).

• Under general supervision, serves as a Claim Tech Support Analyst by developing and conducting ongoing analysis of the detailed and overall operation of the processing of medical claims within the Division
• Provides in-depth analysis
• Evaluates effectiveness of the long-range goals and objectives relevant to the resolution of claims processing problems
• Assists in the analysis and coordination for formulating, developing, testing, installing, and monitoring modification/enhancements to program changes within the Division
• Provides technical assistance and advice to management on progress and/or problems encountered on the operation of systems of program changes/enhancements within the Division
• Assists in conducting complex studies of program operations affected by changing policy and/or special requirements
• Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above