We currently have an exciting opportunity for a Claims Technician to join our London office. This is a home-based role.

ABOUT YOU - KNOWLEDGE AND EXPERIENCE:

• You must have previous claims handling experience including caseload management
• You must be, or be working towards becoming, CILA/CII qualified
• Organised and able to self-manage workload, having a methodical, accurate and analytical approach to work, with a considerable pride in the quality of output
• Good working knowledge of Word and Excel
• Excellent interpersonal and communication skills, being able to communicate in a clear, concise and structured manner
• Strong relationship management skills, with a capability of establishing good working relationships with your team, colleagues and 3rd parties
• Excellent stakeholder management with an ability to manage multiple priorities and conflicting demands
• Thrive in a high-pressured working environment
• Be driven to meet and exceed targets
• Flexible with regards to travel which may be required as and when.

YOUR RESPONSIBILITIES WILL INCLUDE:

• Administration of new claims including receiving instruction, issuing acknowledgments, setting up files and undertaking of risk screening and triaging.
• Working closely with Adjusters to assist with investigation and validation enquiries.
• Controlling the lifecycle of the files to drive diary management and support the proactive management of claims from setting up to conclusion
• Overseeing Adjuster caseloads when necessary during periods of leave
• Liaising as required with the insured, insurers, brokers and any other stakeholders to ensure optimum customer service, becoming a point of contact where needed for interested parties.
• Aiding the production of technical reports for Adjusters in compliance with professional standards and internal guidelines and in accordance with agreed timescales
• Ensuring time reporting and billing is compliant with internal standards processing and systems
• Developing and running management information for clients as well as for internal use, including performance measurement and data integrity reports
• Ensuring company standards are met in relation to all technical and operational policies and procedures, including data protection and information security
• Account management support where required
• Incoming telephone calls / resolve queries
• Invoicing
• Other ad hoc work as required.