POSITION SUMMARY

Delivers excellent customer service to all members, guests, and program participants. Responds to member and guest needs, promotes memberships and programs, and maintains cleanliness and organization of the front desk and lobby area. This position has standard hours Monday-Friday 4:30am-10:00am.

1. Provides excellent service to members, guests, and program participants in the branch and on the phone, contributing to member retention.
2. Interviews and/or tours prospective members; processes new memberships.
3. Gives program details and registers individuals for programs.
4. Builds relationships with members; helps members connect with one another and to the YMCA.
5. Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
6. Applies all YMCA policies dealing with member services.
7. Adheres to financial procedures and policies put in place by finance department.
8. Ability to communicate and work with other departments.
9. Handle additional tasks as needed.
10. Supervise members in the YMCA and provide a safe and welcoming space for all to enjoy.