Date Posted: 07/15/2025
Req ID: 44278
Faculty/Division: Faculty of Architecture,Landscape&Design
Department: Daniels Faculty of Arch., Land & Design
Campus: St. George (Downtown Toronto)

ABOUT US:

The Daniels Faculty of Architecture, Landscape, and Design at the University of Toronto offers graduate programs in architecture, landscape architecture, urban design, forestry, and visual studies — as well as unique undergraduate programs that use architectural studies and visual studies as a lens through which students may pursue a broad, liberal arts-based education. Its mission is to educate students, prepare professionals, and cultivate scholars who will play a leading role in creating more culturally engaged, ecologically sustainable, socially just, and artfully conceived environments.
Like Toronto, Daniels Faculty students and faculty are incredibly cosmopolitan in sensibility, hailing from every part of the world, with their work crossing all sorts of geographic and cultural boundaries. The city’s multicultural networks and international connections make the Daniels Faculty a powerful place to start a career.

ESSENTIAL QUALIFICATIONS:

• Bachelor’s degree or acceptable combination of equivalent education and experience.
• Minimum three years of recent experience in a computing support role providing technical assistance on hardware and software.
• Demonstrated experience provisioning computers, mobiles devices and associated peripheral equipment (i.e. printers, scanners, webcams, microphones/headsets, external storage devices, etc.).
• Experience responding to end-user service requests.
• Experience with providing guidance and training to clients on use of hardware and software.
• Experience testing and analyzing new and upgraded software and/or hardware.
• Experience with creating high quality, ongoing, knowledge documents.
• Experience setting-up and maintaining audio/visual systems.
• Experience troubleshooting and resolving technical issues.
• Experience with supporting popular computer operating systems (i.e. Windows, MacOS, Linux, Android, iOS), and popular business and design software applications (i.e. Microsoft 365, Adobe Creative Cloud, web browsers and media players).
• Excellent problem-solving skills.
• Excellent written and verbal communication skills with the ability to convey technical information to customers who have varying levels of technical knowledge.
• Demonstrated customer service skills with the ability to listen and work with clients in stressful and time critical scenarios.

LIVED EXPERIENCE STATEMENT

Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position

YOUR RESPONSIBILITIES WILL INCLUDE:

• Responding to end-user service requests in a timely fashion, and following up with end-users on outstanding technical issues
• Applying established standards when resolving routine and documented end-user issues, and introducing variations to established practices to resolve new problems
• Providing detailed guidance and explanation on computing procedures
• Creating and editing support documentation and inventory
• Participate in departmental IT projects and initiatives

TO BE SUCCESSFUL IN THIS ROLE YOU WILL BE:

• Approachable
• Courteous
• Meticulous
• Proactive
• Problem solver
• Team player
  Closing Date: 07/24/2025, 11:59PM ET
  Employee Group: USW
  Appointment Type: Budget - Continuing
  Schedule: Full-Time