A BIT ABOUT US…..

Bayleaf Facilities Management is a fast growing business, specialising in cleaning commercial, retail, hospitality and hotel venues. In the last year alone, we have grown by over 30 sites and we have plans to continue to scale at pace.

THE OPPORTUNITY

We are looking for experienced and proactive Contract Managers to join our Commercial Division. You will ensure the company is always represented in a professional and positive manner. You will monitor and manage all service activities across your allocated sites, ensuring quality standards and regularly review existing service provisions to ensure they are still meeting standards required in line with budgetary requirements. The successful candidate will have proven experience working across within commercial properties in cleaning or facilities management with evidence of leading high performing teams as well as the ability to manage, develop and motivate direct reports and teams.

REQUIRED SKILLS:

• Excellent verbal and writing communication skills (Bilingual, English – Spanish) preferably, with the ability to confidently and credibly engage and influence clients, partners and employees
• Organisational and time management skills
• Track record in the Cleaning Industry
• An ability to prioritize workload and solve problems having always customer focus at heart
• Experience of managing multiple cleaning contracts including retail, offices, F&B, venues
• Ability to liaise and work professionally with clients and staff.
• Proven ability to deliver exceptional and quality customer service through audits
• An excellent understanding of HR policies and procedures with knowledge of legislative framework for contracting, including TUPE transfers
• Experience of people management including performance management, employee relations, recruitment & selection, resource planning, inductions and training.
• An understanding of Health & Safety regulations and best practice.
• Experience of delivering COSHH training and producing risk assessments.
• Experience of finance and budgetary control and ability to manage profit and loss
• Excellent IT skills, including Microsoft Office, with the ability to produce presentations.
  Job Types: Full-time, Permanent
  Pay: £40,000.00 per year

Additional pay:

• Performance bonus
• Quarterly bonus

Benefits:

• Company events
• Company pension
• Free or subsidised travel

Schedule:

• Monday to Friday
• Weekend availability

Experience:

• cleaning contract management: 1 year (required)
• Team management: 2 years (required)
• cleaning in the commercial industry: 1 year (required)

Language:

• Spanish (required)

Location:

• London, Greater London (required)

Work Location: In person
Reference ID: Contract Manage

• Regularly meet with clients to review existing and proposed service provisions including Auditing.
• Review costs to ensure budgets remain aligned and on target and increase profitability.
• Establish rapport with clients and reinforce a positive company image.
• Manage the service delivery ensuring a proactive and efficient service which is innovative and continuously improving.
• Improve customer perception by devising systems to market and communicate any new legislation or change of practice to the client.
• Ensure all site information is maintained and updated in accordance with procedures and Service Level Agreements
• Produce and / or assist with quotations and preparation of financial information and ensure full understanding of budgetary information in order to understand the importance of correct pricing.
• Lead and manage your team on all aspects of their roles, Company policies and procedures to ensure that they clearly understand and take ownership of their area of responsibility.
• Proactively respond to client requests to deliver an efficient and responsive service and performance manage as necessary.
• Ensure the T&A system is accurate and up to date daily.
• Manage and oversee periodical works effectively
• Ensure Area Supervisors and Area Managers are managed effectively.
  Other Responsibilities:
  Materials Budget Control, Wages Budget Control, Responsible for delivering retention targets.