Job Title: Contract Manager
Work Location: South Coast Region with Hybrid Working
Reports to: Account Manager

ROLE OVERVIEW

Andron FM is one of the UK’s largest independent Facilities Management companies, providing bespoke soft service solutions to a wide array of prestigious clients nationwide. As a dynamic, family-owned organisation we are looking for a candidate as excited as we are to help forge Andron’s future.
Due to our continued growth, we have an exciting job opportunity as a Contract Manager. The purpose of this role is to take responsibility for the management of soft services accounts on a regional basis, ensuring that they meet the needs of our high-profile clients by delivering exceptional service.
You will work closely with the Account Manager and existing regional operations team to ensure the efficient operation of our accounts and sites, this will involve liaising closely with the client(s) to ensure that the services we deliver meet their requirements and constantly look for ways to improve the service.

The below will be supplied:

• Company Vehicle (Electric with charging card)
• Mobile Phone
• Laptop

RESPONSIBILITIES

• Manage/monitor contract operation within budget contract specification.
• Continuously develop and improve quality and hygiene standards
• Monitor customer requirements and demands
• Keep up to date with changes in legislation and implement accordingly
• Meet client and company expectations through management of KPIs and SLAs
• Recruit, train and motivate operational staff and create a culture of development from within
• Ensure adequate resources are available to the required contract standard
• Ensure resources are properly stored, used, maintained and controlled as necessary
• Apply quality control procedures to ensure high standards of service and compliance
• Manage the day-to-day delivery of services in line with the contract specification
• Attend and document monthly client KPI/SLA review meetings and deal with relevant actions professionally
• Manage any commercial/sub-contractor areas of the contract
• Work closely with all departments to ensure all reporting requirements are met in line with contract deliverables
• Understand Health & Safety legislation and responsibilities in relation to your site and the sites that you work within
• Due to operationally needs you may be required to cover staff’s holidays/sickness