JOB OVERVIEW

We are seeking a dedicated and experienced Service Manager to oversee our service operations and ensure the highest level of customer satisfaction. The ideal candidate will possess strong leadership skills, a commitment to excellence, and the ability to communicate effectively in English. This role involves managing a team, driving service initiatives, and providing exceptional customer service.

REQUIREMENTS

• Proven experience in a managerial role within a service environment.
• Excellent communication skills in English, both verbal and written.
• Strong customer service orientation with a passion for helping others.
• Ability to drive initiatives that enhance service quality and operational efficiency.
• Proficient in using relevant software tools for reporting and analysis.
• A proactive approach to problem-solving with strong decision-making abilities.
• Flexibility to adapt to changing priorities in a fast-paced environment.
  If you are an enthusiastic leader with a commitment to delivering exceptional service, we encourage you to apply for this exciting opportunity as a Service Manager.
  Job Types: Part-time, Permanent, Temp to perm
  Pay: From £14.00 per hour

Benefits:

• On-site parking

Application question(s):

• Do you have strong communication skills ?

Do you have good computer and Microsoft Office skills ?

Experience:

• Supervising/Management : 1 year (required)
• cleaning service management: 1 year (required)

Work Location: In perso

• Lead and manage the service team to deliver outstanding customer experiences.
• Develop and implement service strategies that enhance customer satisfaction and loyalty.
• Monitor service performance metrics and identify areas for improvement.
• Train, mentor, and support team members to achieve their full potential.
• Handle customer inquiries, complaints, and feedback with professionalism and care.
• Collaborate with other departments to ensure seamless service delivery.
• Maintain an organised work environment that promotes efficiency and safety.