JOB OVERVIEW

We are seeking a dedicated and experienced Cleaning Service Manager to oversee our service operations and ensure the highest level of customer satisfaction. This is a fantastic opportunity to work with a prestigious blue-chip client in London, managing a dedicated cleaning team and ensuring the highest standards of service delivery. The ideal candidate will possess strong leadership skills, a commitment to excellent customer service, and the ability to communicate effectively with both staff and clients.

REQUIREMENTS

• Proven experience managing corporate cleaning teams, ideally within high-profile or blue-chip environments.
• Strong leadership and communication skills, with the ability to motivate and support diverse teams.
• Fluency in both Spanish and English is required.
• Must have full right to work in the UK or equivalent.
• Computer literacy, particularly in Microsoft, with confidence in managing reporting systems.
• Strong organisational skills and attention to detail.
• Flexibility to travel between sites and work varied hours to meet operational needs.

• Manage and lead an initial team of 10 cleaning staff at our client’s London EC4 office, with responsibility expanding to additional teams across Central London and SW1.
• Conduct regular cleaning audits and ensure compliance with company and client standards.
• Oversee staff scheduling, attendance, and performance, including monitoring via clocking-in systems and performance Audits.
• Liaise with clients on a regular basis, addressing feedback and ensuring smooth day-to-day operations.
• Provide training, guidance, and support to cleaning staff, fostering a positive team culture.
• Prepare reports and track performance using Excel and other internal systems.
• Work flexible hours to accommodate both daytime and evening staff, including occasional site visits.
• Balance on-site presence at client premises with time spent at our Dartford DA1 office.