Cleaning Services Officer at New South Wales Government

Newcastle, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

11 May, 26

Salary

110271.0

Posted On

10 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Organisational Skills, Attention to Detail, Communication Skills, Customer Service Skills, Issue Management, Compliance Requirements, Service Delivery, Contract Oversight, Data Reporting, Problem Solving, Safety Commitment, Professionalism, Continuous Improvement, Relationship Building, Inspection Coordination, Documentation Preparation

Industry

Law Enforcement

Description

At the NSW Department of Education, we educate and inspire lifelong learners – from early childhood, through schooling to vocational education and training. Temporary Full – Time up to 4 years (until 30/09/2029) Location: Coffs Harbour and Forster Multiple roles available Salary: Clerk Grade 5/6 with salary ranging from $99,938 to $110,271 + super and annual leave loading Be part of a brand-new team improving the standard of cleaning services across NSW public schools About Cleaning Services The NSW Government’s reforms to public sector cleaning services entail the NSW Department of Education taking over management of the state’s Whole-of-Government cleaning contracts from January 1, 2026. A team has been established to deliver an enhanced Whole-of-Government cleaning contract for alignment and delivery of all program streams. Including Governance, ITD, Recruitment and Risk Management. About the role This role offers a great opportunity for someone who enjoys working closely with local schools and communities while having the flexibility to travel across a rural region. As a Cleaning Services Officer, you’ll play an important part in supporting safe, clean, and well‑maintained learning environments by coordinating inspections, tracking service issues, and helping ensure contractors deliver quality outcomes. With multiple office locations across NSW, you’ll have the benefit of flexible working arrangements that support regional living while still being part of a statewide team. If you value meaningful community impact, enjoy building relationships with school staff and contractors, and appreciate a role that gets you out on the road as well as working with data and reporting, this position offers a rewarding blend of autonomy, variety, and purpose. For further information please click here to view the role description About you You are a reliable and organised professional who takes pride in supporting schools and communities through high‑quality service delivery. You excel in roles where accuracy, responsiveness, and clear communication are essential, and you bring a practical approach to resolving issues and maintaining strong working relationships. Your ability to balance administrative tasks with travel and on‑site engagement enables you to support day‑to‑day cleaning service operations with confidence and care. The ideal candidate will have: Strong organisational skills and attention to detail, with the ability to maintain accurate records, track issues, and support effective reporting. Excellent communication and customer service skills, enabling positive and productive interactions with principals, school staff, contractors, and colleagues. Confidence in coordinating inspections, scheduling site visits, and preparing documentation to support contract oversight and assurance activities. A practical understanding of service delivery, issue management, and compliance requirements, ideally within facilities, cleaning services, or a similar operational environment. A commitment to safety, professionalism, and continuous improvement, contributing to cleaner, safer learning environments across rural NSW. Join us and help shape how cleaning services are delivered across our schools. Key Knowledge and Experience Knowledge of cleaning service delivery standards, compliance requirements, and contractor performance monitoring. Knowledge of and commitment to implementing the Department’s Aboriginal Education Policy and upholding the Department’s Partnership Agreement with the NSW AECG and to ensure quality outcomes for Aboriginal people. Essential requirements of the role Current and valid driver’s licence and willingness to travel across the assigned region. Current and valid Working with Children Check clearance for paid employment. Demonstrated understanding of and commitment to the value of public education. Benefits Flexible working arrangements 35 hour working week Competitive, salary sacrificing, employer’s contribution to superannuation and annual leave loading Flex Leave entitlements, generous holidays & leave conditions Opportunities for advancement and mobility across the Department to support your career growth How to apply Attach a resume (maximum 5 pages) and a cover letter (maximum 2 pages) outlining how you meet the requirements and capabilities of this role. Please refer to the Applicant’s Guide to Applying to assist you with your application. Targeted Questions Give an example of how you’ve managed multiple tasks or priorities while maintaining accuracy and attention to detail. (300 words) How do you identify opportunities to improve recordkeeping, reporting, or workflows? (300 words) If you are an existing Education Support Staff (corporate staff) with the NSW Department of Education, click here for instructions on how to submit your application. All other applicants please submit your application by clicking ‘Apply Now’. Note: the selection process will include a range of assessment techniques to assist in determining your suitability for the role. Successful candidates will be required to undertake pre-employment screening for this role which includes a National Criminal History Check. This is a child-related role. As a condition of employment you will be required to provide a valid Working with Children Check (WWCC) Clearance number (for paid employment). Visit the website for more information. Candidates must have Australian work rights (citizens, permanent residents, New Zealand citizens or a valid work visa). Ongoing (permanent) roles are open to Australian citizens and permanent residents and New Zealand citizens, while temporary roles welcome applicants with a visa. Closing date: Wednesday, 25 February 2026 at 11:59pm. For role enquiries please contact Josh Bennetts via email on Joshua.Bennetts8@det.nsw.edu.au For recruitment related enquiries contact projectrecruitment@det.nsw.edu.au For technical issues contact support@iworkfor.nsw.gov.au We welcome applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTQIA+ community, veterans, refugees and people with disability. If we can make some adjustments to our recruitment/interview process to better enable you to shine, please contact the Diversity and Inclusion Team (youbelong@det.nsw.edu.au) or visit NSW Department of Education Diversity and Inclusion. A recruitment pool may be created through this recruitment process. A recruitment pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months.

Responsibilities

As a Cleaning Services Officer, you will coordinate inspections, track service issues, and ensure contractors deliver quality cleaning outcomes. You will support safe and well-maintained learning environments while engaging with local schools and communities.