Cleaning Services Senior Officer at New South Wales Government

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Full Time

Start Date

Immediate

Expiry Date

04 May, 26

Salary

125720.0

Posted On

03 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Organisational Skills, Communication Skills, Stakeholder Engagement, Service Delivery, Issue Resolution, Compliance, Attention to Detail, Customer Focus, Record Maintenance, Contractor Management, Safety Commitment, Continuous Improvement, Problem Solving, Team Collaboration, Time Management, Adaptability

Industry

Law Enforcement

Description

At the NSW Department of Education, we educate and inspire lifelong learners – from early childhood, through schooling to vocational education and training. Temporary Full-Time up to 4 years Tamworth location with flexible working arrangements available Salary: Clerk Grade 7/8 with salary ranging from $113,574 to $125,720 + super and annual leave loading Become part of a growing and supportive team, making decisions and coordinating services that directly impact school communities. About Cleaning Services The NSW Government’s reforms to public sector cleaning services entail the NSW Department of Education taking over management of the state’s Whole-of-Government cleaning contracts from January 1, 2026. A team has been established to deliver an enhanced Whole-of-Government cleaning contract for alignment and delivery of all program streams. Including Governance, ITD, Recruitment and Risk Management. About the role This role offers the chance to support high‑quality, customer‑focused cleaning services across a rural region, covering multiple schools and government sites spread over a large geographic area. As the Cleaning Services Senior Officer, you will coordinate scheduled and emergency cleaning, maintain accurate contractor and service records, and help ensure that cleaning services are delivered safely, efficiently, and in line with operational priorities. You’ll work closely with principals, school staff, and contractors to resolve issues, support onboarding, and contribute to continuous improvement across the cleaning service portfolio. If you enjoy a role that blends coordination, stakeholder engagement, and meaningful community impact, this position provides a rewarding opportunity to support cleaner, safer learning environments while working across diverse locations. About you You are an organised and proactive professional who thrives in roles where coordination, communication, and attention to detail are essential. You bring a practical understanding of service delivery and a customer‑focused approach to managing cleaning schedules, resolving issues, and supporting contractors across a wide rural region. Your ability to balance competing priorities while maintaining accurate records and ensuring compliance makes you a strong contributor to high‑quality cleaning services for schools and other government sites. The ideal candidate will have: Strong organisational skills, with the ability to schedule and track cleaning services across multiple locations and respond to urgent needs. Excellent communication and stakeholder engagement skills, enabling productive relationships with principals, school staff, contractors, and internal teams. Confidence in maintaining contractor records, updating systems, and supporting onboarding and induction processes. A practical understanding of service delivery monitoring, issue resolution, and compliance requirements within structured performance frameworks. A commitment to safety, professionalism, and continuous improvement in all aspects of cleaning service coordination and customer service. For further information please click here to view the role description Key Knowledge and Experience Knowledge of cleaning service delivery standards and contractor management processes Understanding of compliance, WHS, and risk requirements relevant to facilities. Knowledge of and commitment to implementing the Department’s Aboriginal Education Policy and upholding the Department’s Partnership Agreement with the NSW AECG and to ensure quality outcomes for Aboriginal people. Essential requirements of the role Current driver’s licence and willingness to travel across the assigned region. Current and valid Working with Children Check clearance for paid employment. Demonstrated understanding of and commitment to the value of public education. Benefits Flexible working arrangements 35 hour working week Competitive, salary sacrificing, employer’s contribution to superannuation and annual leave loading Flex Leave entitlements, generous holidays & leave conditions Opportunities for advancement and mobility across the Department to support your career growth How to apply Attach a resume (maximum 5 pages) and a cover letter (maximum 2 pages) outlining how you meet the requirements and capabilities of this role. Please refer to the Applicant’s Guide to Applying to assist you with your application. Targeted Questions Describe your experience coordinating or monitoring contracted services or operational programs (300 words) Give an example of a time you had to respond to a service issue or complaint from a customer or stakeholder. How did you ensure their concerns were addressed while maintaining operational standards? (300 words) If you are an existing Education Support Staff (corporate staff) with the NSW Department of Education, click here for instructions on how to submit your application. All other applicants please submit your application by clicking ‘Apply Now’. Note: the selection process will include a range of assessment techniques to assist in determining your suitability for the role. Successful candidates will be required to undertake pre-employment screening for this role which includes a National Criminal History Check. This is a child-related role. As a condition of employment you will be required to provide a valid Working with Children Check (WWCC) Clearance number (for paid employment). Visit the website for more information. Candidates must have Australian work rights (citizens, permanent residents, New Zealand citizens or a valid work visa). Ongoing (permanent) roles are open to Australian citizens and permanent residents and New Zealand citizens, while temporary roles welcome applicants with a visa. Closing date: Monday, 16 February 2026 at 11:59pm. For role enquiries please contact Simon Beveridge via email on SIMON.BEVERIDGE@det.nsw.edu.au For recruitment related enquiries contact projectrecruitment@det.nsw.edu.au For technical issues contact support@iworkfor.nsw.gov.au We welcome applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTQIA+ community, veterans, refugees and people with disability. If we can make some adjustments to our recruitment/interview process to better enable you to shine, please contact the Diversity and Inclusion Team (youbelong@det.nsw.edu.au) or visit NSW Department of Education Diversity and Inclusion. A recruitment pool may be created through this recruitment process. A recruitment pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months.

Responsibilities

The Cleaning Services Senior Officer will coordinate scheduled and emergency cleaning services across multiple schools and government sites. This role involves maintaining accurate records and ensuring cleaning services are delivered safely and efficiently.