Reporting To: Cleaning Manager
Responsible for: Cleaning Operatives
Pay Rate: £12.79 per hour
Shift Schedule: Mon - Sun, 37.5 hours weekly

EXPERIENCE/SKILLS

• Strong organisational and supervisor skills in customer focussed environment
• Must be able to lead and drive standards to meet clients requirements
• Excellent interpersonal and communication skills
• Flexibility, willingness to manage change within a diverse working environment
• Ability to work under own initiative and demonstrate effective problem solving
  · Demonstrate the ability to drive NIC service standards proactively
  Job Types: Permanent, Full-time
  Pay: £12.79 per hour
  Work Location: In person
  Reference ID: 1850412

MAIN DUTIES

· To always demonstrate the values of NIC and lead by example
· Support the Cleaning Manager with the cleaning team, ensuring tasks are completed to a high standard.
· Supervisors will work evening shift after cleaning managers shift has ended to ensure the staff have someone to report to.
· To support delivery of the cleaning schedule where appropriate and necessary.
· To develop and maintain a successful working relationship with the customer to ensure that their expectations are met whilst working to the defined specifications.
· To cover cleaning managers holidays ensuring audits are done accurately and on time, carrying out any resolution actions identified within the required timescales to ensure KPIs are consistently met.
· To complete and process all necessary paperwork accurately and on time, providing sign off for completed tasks where required
· To ensure that all cleaning materials and machinery are available, in good working order, are kept clean and used in a safe manner.
· To ensure that all periodic cleaning is completed to the required specification and timescale and signed off by the client.

· To attend meetings with the client and team as and when required.

• To ensure that all staff have the correct uniform and are dressed appropriately to reflect the brand of NIC.
• To actively identify and encourage the team to identify improved productive working methods to progress productivity or cleaning standards, sharing these ideas with your line Manager
• To actively support the installation of any productivity or cleaning standards improvements with your team in agreement with your line Manager
• To train all staff in their role to the standards expected the values of NIC and company policies, procedures and guidelines and the maintenance of all training records.
• Maintain personnel files to ensure that all records are up to date with relevant training documentation. These records must be always held safely and securely.
• To clearly communicate with your team on standards and KPI’s

MAIN DUTIES CONTINUED

• To manage the performance of staff in consultation with your line manager, taking necessary actions to develop staff or improve performance.
• Work alongside Cleaning Manager to keep goo standards at all times.
• Cover Cleaning managers holidays and days off.
• To provide support to Cleaning manager and staff.
• To ensure that all staff are trained in and adhere to, Health and Safety and COSHH policies and procedures.
• To adhere to all Company processes, policies, and procedures.