Clearance Rep at FedEx

Auckland, Auckland, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

08 Jul, 26

Salary

0.0

Posted On

09 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customs clearance, Logistics, Freight forwarding, Regulatory compliance, Documentation review, Customer service, Tariff classification, Duty rates, Free Trade Agreements, Integrated Cargo System, Analytical skills, Communication skills, Time management, Attention to detail

Industry

Freight and Package Transportation

Description

At FedEx Express, we believe that a connected world is a better world. We connect people and possibilities with our diverse portfolio of transportation, e-commerce, and business solutions. Today, our networks reach more than 220 countries and territories, linking more than 99 percent of the world’s GDP. FedEx is consistently recognized as one of the most admired brands in the world and one of the best places to work. Our people are the foundation of our success and the key to our future. At FedEx, we are as diverse as the world we serve. We leverage our diverse talents, experiences and ideas to be more responsive to customer challenges, spark creative solutions, and adapt to change. FedEx is an equal opportunity / affirmative action employer (minorities/females/disability/veterans) committed to a diverse workforce. What can you expect as a FedEx team member? Career Mobility and Development: When you join FedEx, you’re joining a team with possibilities that literally span the world—from opportunities for advancement and location transfer, to training and leadership programs. Total Compensation and Benefits Package: We want to keep our employees for a long time, so we offer competitive benefits, opportunities for flexible work arrangements, and programs to support well-being. Equal Opportunities Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness and respect to all regardless of who you are. We encourage you to apply even if you feel your experience does not align with all the aspects in the job description as you could be exactly who we need for this or another opportunity. We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state or local laws. We will reasonably accommodate team members and third parties with physical and mental disabilities. Clearance Rep Who are we? At FedEx, moving the world doesn’t only mean delivering for our customers around the globe. Moving the world is also about creating what’s next. We’re team FedEx – 500,000+ people strong around the world. The work we all do comes down to one purpose: to provide our customers with outstanding experiences as we connect the world to what’s next. This isn’t a place to get just a job, here you get a career for life. It’s a place to enjoy constant change, growth, and progress in your career. Our willingness to innovate and transform is what keeps us at the forefront of our industry. With curiosity, inventiveness, and entrepreneurial spirit, we keep finding new and better ways to deliver results – for our customers, for our people and for the planet. Here you will be given the flexibility and the empowerment to reimagine the new, spread your wings and see your impact. By doing so, we are motivated to be better together. And together, we always manage to drive and deliver excellence. Our Values Our culture values empower us to deliver great results. With one FedEx culture, we: Take care of each other | Commit to do good | Own outstanding | Drive business results | Create what’s next Awards FedEx has consistently ranked among the top 20 in the “World’s Most Admired Companies” report, published in FORTUNE magazine, since 2001 Ethisphere named FedEx as one of World’s Most Ethical Companies® in 2023 What you’ll do As a Customs Clearance Representative, you will play a crucial role in ensuring the efficient and compliant movement of international shipments through customs processes. You will be responsible for coordinating and facilitating customs clearance activities, ensuring adherence to regulations, and providing exceptional customer service. Manage the end-to-end customs clearance process for import and export shipments, ensuring compliance with local and international customs regulations Review customs documentation, including invoices, bills of lading, packing lists, and import/export permits Collaborate closely with customers to gather necessary information, resolve inquiries, and address customs-related issues Stay up to date with changes in customs regulations, trade agreements, and tariff structures to ensure compliance and provide accurate advice to customers Work closely with internal stakeholders, including operations, customer service, and sales teams, to ensure smooth and timely customs clearance processes Provide exceptional customer service by proactively addressing customer inquiries, resolving issues, and ensuring customer satisfaction Maintain accurate records of customs clearance activities and documentation in compliance with company policies and regulatory requirements Post Code: 2022 | Auckland What you’ll bring to the team Previous experience in customs clearance operations, preferably within the logistics or freight forwarding industry Knowledge of or desire to learn New Zealand customs regulations, procedures, and trade compliance requirements Proficient in using customs clearance software and online customs portals (e.g., Integrated Cargo System - ICS) Excellent attention to detail and analytical skills to review and validate customs documentation Strong interpersonal and communication skills to interact effectively with customers, colleagues, and government agencies Ability to prioritize tasks, manage multiple shipments simultaneously, and meet deadlines in a fast-paced environment Knowledge of tariff classifications, duty rates, and Free Trade Agreements (FTA) is desirable Bachelor's degree in logistics, international trade, or a related field is an advantage What’s in it for you? Spread your wings and take ownership of your career with opportunities to advance through internal promotions, job rotations, and cross-functional projects – we make sure you have everything you need to become anything you want to be. Whether it’s professional courses or on-the-job learning. Leadership development or technical skills and training. Tutoring, coaching, or mentoring. The depth and breadth of learnings are boundless with free in-house training & development programs and paid tuition assistance Health & wellness, employee assistance, and rewards and recognition programs Special employee discounts on medical insurance, computers, electronics, travel packages, and much more… Equal opportunities Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness, and respect to all regardless of who you are. We encourage you to apply even if you feel your experience does not align with all the aspects in the job description as you could be exactly who we need for this or another opportunity. We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state, or local laws. We will reasonably accommodate team members and third parties with physical and mental disabilities. Interested? Everyone at FedEx has a part to play. It’s about coming up with smart solutions, remaining resilient in the face of setbacks, and going above and beyond to get the job done. And whether you’re a business leader or delivery driver, you’ll be empowered to take responsibility and overcome each challenge in your own way. If this position and working environment sound like the right fit for you, then do no wait and please apply today. Please note that this position is a ‘Customs Clearance Representative’ role, and the title of this role will be ‘Clearance Representative' in line with the global FedEx title structure. Job Posting End Date: 2026-04-17

Responsibilities

The Customs Clearance Representative manages the end-to-end import and export clearance process while ensuring strict compliance with local and international regulations. They also collaborate with internal teams and customers to resolve inquiries and maintain accurate documentation for all shipments.