dnata is one of the most recognised ground services companies in the world and we are looking for motivated, passionate, team focused and energized employees, to complete the job on hand and to deliver on the promises to our customers.
Our Melbourne Cargo facility is looking to expand their clerical team. Are you bubbly, willing to learn and able to navigate a computer? Then this maybe the next opportunity for you!

All Customer Service Duties

• Answering and attending to majority telephone enquiries.
• Monitoring and answering customer service emails.
• Phoning shipments out to Agents/Consignees/Personal Effects
• Liaise with Warehouse re Bond Checks and monitor them
• Track & Trace
• Missing cargo / Found cargo investigations
• Assist with Quarantine Inspections / Destructions / Seizures and Abandon shipments.
• Rotations set up
• Training future Customer Service Staff

Skills, Experience and Licenses:

• Current VIC Driver’s License;
• Previous experience in an Operational environment where SOP’s were in place;
• Intermediate computer skills;
• Excellent communication skills – Verbal and Written;
• High level of customer service skills;
• Understands the importance of meeting Service Level Agreements (SLA’s);
• Excellent team player with a positive/can-do attitude;
• Works in a Safe Manner at all times;
• Reliable, trustworthy and has the ability to work independently.

Remember if you are passionate to develop your aviation career and becoming a key member of the dnata team at Melbourne Airport this is your chance!

• Answering and attending to majority telephone enquiries.
• Monitoring and answering customer service emails.
• Phoning shipments out to Agents/Consignees/Personal Effects
• Liaise with Warehouse re Bond Checks and monitor them
• Track & Trace
• Missing cargo / Found cargo investigations
• Assist with Quarantine Inspections / Destructions / Seizures and Abandon shipments.
• Rotations set up
• Training future Customer Service Staf