Job Title: Clerical Officer
Location: Sheffield
Hours: Monday – Friday 08:30 – 16:30 22.5 hours (Temporary for 3 months)

YOU’LL HAVE THE FOLLOWING SKILLS/EXPERIENCE:

· Excellent telephone management skills
· Microsoft Office package knowledge e.g., Outlook, Word, Excel
· NHS System Knowledge
· Worked in a similar role previously

· Liaise on a daily basis with colleagues, and the Service Coordinator, clinicians and other administrative staff to ensure full utilisation of all available out patient slots.
· Manage partial booking/review lists reporting potential overdue patients appointments to the Assistant Service Manager.
· Responsible for contacting patients by letter and/or telephone to confirm out patient appointments and hospital transport arrangements, adhering to the Trust Policy concerning patient confidentiality.
· Deal with telephone enquiries Voice Mail, E Mail promptly and efficiently. Communicate clearly and effectively with all internal and external Health Care Professionals and other clerical staff.
· Organise outpatient activity for the multiple specialists and their teams using Lorenzo, and any other identified data base e.g. Infoflex, to book new and follow up appointments, in line with Trust/National Policy, to meet local and National targets.