1.Undertake daily administrative and clerical duties specific to the allocated area (to be supplied by base) to support the provision of care of women with complex social needs, by taking direction from the Matron and Midwifery and Social prescribing team as appropriate to ensure patient safety and the security and confidentiality of all patient related information. 2. Dealing with queries from service users including key stake holders, charitable organisations, General Practitioners, patients and their representatives, in a professional and courteous manner that is consistent with legislation, policies and procedures including data protection and confidentiality, sourcing any relating information that might help deal with the query, taking accurate written messages and passing more complex queries on to relevant staff. 3.
Ensure that all work tasks are carried out to a high standard of quality which meets all of the organisations requirements for patient safety, information governance, data protection and confidentiality 4. Liaise with the multi-disciplinary team on the department and with staff from other wards/departments and external service users including GPs, patients and their representatives in a professional and courteous manner that is consistent with legislation, policies and procedures including data protection and confidentiality. 5. Assist in the locating, collecting and returning of healthcare records using the appropriate technologies following appropriate tracking procedures and trust guidelines.
6. Assist in the coordination of appointments and correspondence appropriately. 7. Be responsible for the secure filing of all patient related information into healthcare records to ensure that all information relating to the patient is available in the right place at the right time.
8. Assist in the input and checking of data and information into trusts IT systems using appropriate technologies and equipment as and when required, following all trust policies, procedures and guidelines. 9. Assist in the organisation of the referral of patients to other departments/hospitals for investigations or further treatment.
10. Assist in the maintenance of an up to date file system for work related documentation and establish an effective bring forward system to facilitate the timely processing of responses, information, correspondence, results and documents for self and colleagues on the ward

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