TEMPORARY CLERICAL OFFICER

Here at Osborne, we are currently seeking a Temporary Clerical Officer to join our public sector client based in Dublin City Centre. This position would suit an individual with previous experience in a clerical, customer service, or contact centre position.
Location: Dublin 4
Salary: €16.86 per hour

Key Responsibilities:

• Provide accurate information and assistance to customers
• Provide accurate information and assistance to persons regarding setting up portal accounts and completing the Identity verification process.
• Guide customers through the application process on the portal, ensuring they understand each step leading to a complete submitted application.
• Respond to inbound inquiries via phone and email, offering basic technical support and troubleshooting for issues related to the portal.
• Document all customer interactions in the CRM system, ensuring accurate and thorough records.
• Assist in reviewing and improving the usability of the portal, providing feedback and suggestions based on interactions with users.
• Support development of training materials for new contact centre staff on the EPA process, technical support procedures, and compliance requirements.
• Maintain up-to-date knowledge of portal updates, and internal processes.
• Achieve personal and team performance goals, contributing to the overall success of the wider information services team.

Qualifications:

• Previous experience in a clerical, customer service, or contact centre role.
• Excellent communication and interpersonal skills.
• Strong problem-solving and technical troubleshooting abilities.
• Ability to work under pressure and manage multiple tasks simultaneously.
• Strong computer skills and familiarity with CRM systems.
• High attention to detail and a commitment providing an exceptional customer service experience.
• Ability to handle sensitive information with confidentiality and discretion.

Key Responsibilities:

• Provide accurate information and assistance to customers
• Provide accurate information and assistance to persons regarding setting up portal accounts and completing the Identity verification process.
• Guide customers through the application process on the portal, ensuring they understand each step leading to a complete submitted application.
• Respond to inbound inquiries via phone and email, offering basic technical support and troubleshooting for issues related to the portal.
• Document all customer interactions in the CRM system, ensuring accurate and thorough records.
• Assist in reviewing and improving the usability of the portal, providing feedback and suggestions based on interactions with users.
• Support development of training materials for new contact centre staff on the EPA process, technical support procedures, and compliance requirements.
• Maintain up-to-date knowledge of portal updates, and internal processes.
• Achieve personal and team performance goals, contributing to the overall success of the wider information services team