Clerical Officer/Receptionist

at  Betsi Cadwaladr University Health Board

Offer general assistance to services providers and users and project a positive and friendly image to patients and other visitors, either in person or via the telephone
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
Undertake a variety of administrative duties to assist in the smooth running of the Bone Unit including the provision of clerical support to clinical staff and other members of the team
Facilitate effective communication between patients, members of staff secondary care and other associated healthcare and well-being agencies
The ability to speak welsh is essential for this role
Opening up/locking up of the Department and maintaining security in accordance with BCULHB protocols
Maintaining and monitoring the appointment and IT systems
Administering the reimbursement of patient travel claims in accordance with the Health Boards financial procedures.
Book hospital transport for patients.
Issue hearing aid batteries as requested
Inputting patient clinic outcome into WPAS (Patient Administration System)
Compiling the daily bed statements for the community hospitals
Operation of Switchboard Services for the hospital where applicable and ensuring callers are directed to the appropriate healthcare professional, including relaying messages for clinic staff and liaising with other agencies.
Processing and distributing incoming and outgoing mail
Taking messages and passing on information
Computer data entry/data allocation and collation; processing and recording information in accordance with Health Board procedures
Maintain an electronic diary for meeting room bookings and co-ordinate clinic room usage – ensuring that booking of rooms is recorded and monitored on a regular basis and update Locality Coordinator as appropriate
Provide annual leave and absence cover for alternative site/s during staff absences
Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Tra

Please refer the Job description for details