YOU’LL HAVE THE FOLLOWING SKILLS/EXPERIENCE:

• Previous office based administrative work
• Working with members of the public
• Working as part of a team
• Use of Microsoft Office
• Previous NHS Admin Experience
• Confidentiality and Data Protection
• Customer Service
• Standard Keyboard skills
• Excellent communication skills(written and verbal) to deal with a range of standard routine information
• Ability to work well in a team
• Good attention to detail and accuracy

JOB PURPOSE

• To provide a high standard of clerical service and, where necessary, reception duties across the department, adhering to guidelines and policies.
  To undertake a range of clerical and administrative duties which will include receiving and checking documentation, such as blood results when relevant, reports and patient information, processing appropriately within departmental guidelines, entering information onto the appropriate IT systems and retrieving information as and when required.

RESPONSIBILITIES:

• Deal with external and internal queries. This may include providing non clinical information or advice to patients or relatives.
• Pass on messages as appropriate to the relevant person in a timely way.
• Use initiative to deal with routine problems that may arise, and refer more complex issues to the appropriate person.
• Assist in developing, maintaining efficient electronic and manual filing systems.
• Check all data on hospital systems and amend where appropriate.
• Undertake routine tasks on own initiative and support other team members to undertake the full range of administrative activities.
• Provide a range of routine administrative support relevant to area, ensuring that urgent matters are actioned and escalated without delay.
• Notify the relevant person in a timely manner when supplies are needed.
• Give guidance, support and empathetic approach to any complaints or concerns raised and liaise with the relevant manager
• To actively participate in the development of improvements for the service. Incorporate new practices to take account of new technology, demand/capacity tools.
• To support in department new starter induction and training to Trust standard.
• To have an understanding of other admin roles within the department and ensure other admin staff are aware of your roll.
• Work to standing operating procedures and departmental guidelines.
• Support other members of the team as required to ensure the smooth running of the department.
• Keeping up to date with relevant IT/information systems.
• Ensure any information is accurate and up to date before sharing internally or externally.
• Support the team in gathering any data for audit research purposes.
• Operate office equipment eg photocopier, printer etc to support administrative processes.
• Organise and prioritise own workload and tasks in accordance with line manager’s guidance.
• Undertake any other admin or clerical duties as may be delegated.