Clerical Specialist (EOC) at SHELBY COUNTY GOVERNMENT

Memphis, Tennessee, United States -

Full Time

Start Date

Immediate

Expiry Date

29 Jun, 26

Salary

40501.5

Posted On

31 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Data Processing, Record Keeping, Computer Operation, Correspondence Composition, Customer Greeting, Telephone Operation, Office Machine Operation, Report Compilation, Microsoft Word, Microsoft Excel, Database Familiarity, Business English, Business Math, Communication, Organization, Problem Resolution

Industry

Government Administration

Description

Position Summary Works under general supervision to perform a variety of entry-level clerical/administrative duties that may require use of limited independent judgment and skill processing, communicating, creating and/or maintaining various records, files, and information regarding specific departmental functions Pay Grade: 41 Salary Commensurate with Experience and Education Minimum Qualifications * Two (2) years of experience in appropriate clerical, bookkeeping, data processing or statistical work; AND * High school diploma or possess a GED; OR * One (1) year of appropriate clerical, data processing, or statistical work; AND * One (1) year of college study (30 semester hours or 36 quarters) from an accredited college or university. * PROOF OF EDUCATION, TRAINING, AND/OR EXPERIENCE IS REQUIRED. Duties and Responsibilities * Processes and/or enters pertinent data into the computer or other record format for processing specific applications; documents, etc. * Compose letters; memoranda; reports for review; and signature. * Greet customers and answers questions by telephone or in person concerning departmental policies; procedures; and work functions. * Receives; reviews and processes records; reports and other various documents as required for accuracy and/or conformance with established policies and procedures. * Mails or issues in person department specific authorized documents or materials are required. * Files and maintains control records. * Obtain data from various sources to prepare and compile standard reports. * Operates the central telephone system, answers all incoming calls and directs them to the proper personnel, and makes referrals to appropriate offices/agencies. * Operates office machines. * Relieves or assists other clerical employees in assigned work area. * Performs other duties as required or directed. KSAs * Knowledge of modern office practices, procedures and equipment; skilled at operating office equipment. * Ability to become proficient in Microsoft Word and Excel. Familiarity with computerized databases. * Knowledge of business English and math. * Ability to communicate with staff and the public with courtesy and tact. * Ability to plan, organize and maintain an even flow of work. * Ability to express ideas clearly, concisely and effectively, verbally and in writing. * Ability to resolve problem situations. Disclaimer This position is subject to a background check for any convictions that have a substantial relationship to potential job duties. Only convictions that are substantially related to potential job duties will be considered and will not automatically disqualify the candidate. Shelby County Resident Disclaimer All employees hired after September 1, 1986, must be residents of Shelby County and shall continue to reside in the County as a condition of their employment. The residency requirement shall not apply to certain public safety/civil service employees. This means exemption from this policy is in effect for the following departments and positions: (1) Sheriff Deputy Patrol Officers, Deputy Jailers and Dispatchers, employed by the Sheriff Department, (2) Correction Officers employed by the Division of Corrections, (3) Firefighters, Paramedics and Dispatchers employed by the Shelby County Fire Department. The residency exemption for public safety/civil service employees does not include appointed positions with the Sheriff’s Office, Division of Corrections, or the Fire Department.

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Responsibilities

This role involves performing various entry-level clerical and administrative duties, which may require limited independent judgment in processing, communicating, creating, and maintaining departmental records and information. Key tasks include data entry, composing correspondence, handling customer inquiries in person and by phone, processing documents for accuracy, and managing filing systems.