Clerical Specialist - Switchboard Operator at GENTIVA CERTIFIED HEALTHCARE CORP DBA KINDRED

Columbus, Georgia, United States -

Full Time

Start Date

Immediate

Expiry Date

05 Jun, 26

Salary

0.0

Posted On

07 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Verbal Communication, Sound Judgment, Emergency Response, Hospital Departments Knowledge, Customer Service, Attention To Detail, Multitasking, Computer Proficiency, Telephone System Proficiency, Paging System Operation, Confidentiality

Industry

Hospitals and Health Care

Description

Join St. Francis–Emory Healthcare, a 376-bed community-connected hospital in Columbus, GA, that blends cutting-edge care with hometown purpose. As part of the ScionHealth network, St. Francis has been recognized and awarded multiple high-performing honors by U.S. News & World Report, and received multiple disease-specific certifications from the Joint Commission, and was a rated Top Large Hospital in Georgia. St.Francis also delivers advanced heart,orthopedic, and women’s care services. At St. Francis, you will experience a culture of excellence where your work directly shapes the health of our community. Job Summary The PBX Operator is responsible for managing all internal and external calls to the facility in a courteous and professional manner. This role ensures accurate and timely routing of calls, operates the hospital paging system, and acts as an information resource to patients, visitors, and staff. Essential Functions Answer incoming calls promptly, courteously, and professionally Direct calls to appropriate departments or personnel based on caller needs Accurately transfer calls and handle internal/external inquiries Serve as an information center for callers and internal guests Operate the hospital’s public address system, including pages for emergencies and routine announcements Execute emergency paging procedures for codes and disaster protocols Sanitize and maintain cleanliness of PBX equipment and workspace daily Maintain confidentiality of patient and operational information Perform additional clerical or administrative tasks as assigned Knowledge/Skills/Abilities/Expectations Clear, articulate verbal communication Ability to use sound judgment and remain calm in emergencies Basic knowledge of hospital departments and functions Strong customer service orientation Attention to detail and ability to multitask Basic computer and telephone system proficiency Constant: Sitting, using hands for phone/keypad, seeing, hearing, and speaking Occasional: Standing, walking, reaching with hands and arms, stooping Lifting: Occasionally lifts up to 10 lbs Office-based hospital setting Minimal exposure to clinical hazards May experience moderate noise levels from telephone equipment or emergency announcements Education High school diploma or equivalent required Licenses/Certifications None Required Experience Ability to read, write, and follow instructions Must be able to work independently with minimal supervision Ability to perform in a fast-paced, stressful environment and take appropriate action

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Responsibilities

The PBX Operator is primarily responsible for managing all internal and external calls courteously, ensuring accurate routing, and operating the hospital paging system for routine and emergency announcements. This role also serves as a key information resource for patients, visitors, and staff.