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Clerical Supervisor / Team Leader (文書組長) at TOPPAN Edge (Hong Kong) Limited

, Kowloon, Hong Kong S.A.R. -

Full Time

Start Date

Immediate

Expiry Date

05 Jul, 26

Salary

0.0

Posted On

06 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Manpower planning, Work allocation, Data entry, Document scanning, Reporting, SLA management, Performance monitoring, Conflict resolution, Microsoft Office, Windows, English correspondence, Cantonese fluency, Chinese typing, English typing

Industry

IT Services and IT Consulting

Description

Responsibilities: Responsible for manpower planning and work allocation to resolve daily operational issues Responsible for monitoring daily operations, including data entry, document scanning, and other general clerical duties Complete assigned tasks on time on a daily basis, prepare reports, and report to the department supervisor Balance internal priorities and optimize resources with clients' demands Maintain SLA metrics such as turnaround time, error reduction during peak loads Monitor performance under pressure and collaborate with clients and internal stakeholders on escalations, reporting and ad-hoc projects Requirements: Form 6 education or above, able to handle English email correspondence Minimum of 2 years experience in clerical work and preferably have experience in manpower arrangement; candidates with more extensive experience will be considered for Supervisor / Senior Supervisor positions Proficient in Windows and Microsoft Office applications Fluent in Cantonese is a must Able to write and input Chinese and English

Responsibilities

The supervisor is responsible for manpower planning, work allocation, and monitoring daily clerical operations such as data entry and scanning. They must ensure tasks are completed on time, maintain SLA metrics, and collaborate with stakeholders to resolve operational issues.