POSITION SUMMARY

The clerical/support worker functions as a member of the Deep River and District Health team to plan, implement and coordinate clerical duties, and support the overall function of the organization.

QUALIFICATIONS:

• Completion of a Medical Office Administration Diploma or equivalent.
• Medical Terminology course preferred.
• Training and/or experience with EMR and electronic scheduling.
• Computer literacy and current computer experience and familiarity with basic computer applications (i.e. MS Word, MS Excel) required.
• Experience in electronic medical records systems preferred.
• An excellent, compassionate care experience, every time.
• Relevant healthcare and/or registration experience preferred.
• Exceptional interpersonal, communication, and customer service skills in dealings with the public required.
• Ability to work well with others in a team approach, and adapt to changing situations required.
• Ability to maintain staff, patient and resident confidentiality.
• Exceptional Attendance required.
• Must agree to adhere to DRDH standards of behaviour.
  This posting is for an existing vacancy

• Act as the primary point of contact for patients and visitors to the Deep River and District Health Campus. Support the flow of visitors and patients by directing them to appropriate areas.
• Ensure the accuracy of EMR data, including but not limited to verifying demographic information.
• Manage appointment booking and scheduling.
• Answer telephone inquiries in a courteous manner providing all information requested in compliance with the Personal Health Information and Protection Act.
• Responsible for accurate and timely scanning and uploading of information relative to patient care into the appropriate location.
• Act as backup to the Office Coordinator for the processing of referrals and any related follow-up.
• Work in conjunction with the Accounts Receivable department to support patient billing, invoicing, accepting payment and updating the EMR as required.
• Other duties may be assigned and may not be limited to the scope of an individual department.