CLERICAL SUPPORT- Galen Pharmacy at GALEN MEDICAL GROUP PC

Hixon, Tennessee, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Mar, 26

Salary

0.0

Posted On

19 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Data Entry, Insurance Verification, Cash Handling, Appointment Scheduling, HIPAA Compliance, Pharmacy Operations, Communication Skills, Attention to Detail, Teamwork, Problem Solving, Mathematical Calculations, Computer Literacy, Medical Terminology, Professionalism, Time Management

Industry

Hospitals and Health Care

Description

Job Details Job Location: PHARMACY LLC - Hixson, TN 37343 Position Type: Full Time Education Level: High School Job Shift: Day Job Category: Admin - Clerical Clerical Support- Galen Pharmacy Galen Medical Group offers several medical specialties throughout the Chattanooga region. We provide quality care and patient-friendly services to adults and children of all ages. Our mission is to elevate the health of our community through multiple medical specialties providing excellent care delivered with wisdom, compassion, integrity, and a commitment to technology, education, and scientific inquiry. Galen is CHATTANOOGA'S Doctor! Clinical Office or Pharmacy experience preferred for this role, and even Non-Certified Pharmacy Tech experience is relative Summary/Objective: Welcome visitors by greeting them in person or over the telephone in a prompt, professional and courteous manner recognizing this position is the initial representation of all Galen Medical Group and the Site specifically. This position provides support in the following areas: Check-In, Check-Out, Switchboard Operator, Appointment Scheduler, and/or Receptionist. Essential Functions: Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions. Exhibits a high-level customer service approach by greeting all patients and visitors in a timely and helpful manner. Obtain, update, and enter demographic and insurance information for the patient into the practice management system (PMS). Scan patient’s insurance cards into the PMS. Verify coverage and eligibility. Point of Service collections – Collect Co-pays, Co-insurance, Past Due balances and Collection balances per site protocol. Notifies appropriate personnel of the patient’s presence for medical services. Performs daily reconciliation of cash, checks, and credit card payments. Responsible for credit card batch processing and daily deposit reconciliation. Notifies the manager immediately of discrepancies in payments and collections, including discrepancies with out-of-balance batch reports. Knowledgeable of participating insurance plans accepted by the office. Provide the patient with updates regarding delays in the Provider’s schedule. Assures the Waiting room is clean and tidy at all times If Pharmacy duties are included in your job position, the following guidelines must be followed: Answering telephone calls and conducting outbound calls. Checking in patients for Patient Assistance and Pharmacy appointments. Running the Pharmacy P.O.S. system. Setting up Pharmacy deliveries. Assisting with other Pharmacy Related duties as necessary. May be required to assist other team members based on office demands. Must adhere to HIPAA guidelines at all times in order to maintain the highest level of patient confidentiality. Other duties as assigned by Regional Manager or Site Manager. Other Duties/Responsibilities: Promote the mission, vision, and values of Galen Medical Group. Maintain confidentiality of all patients, medical, financial, and legal information. Report to work on time and as scheduled. Represent the organization in a positive & professional manner. Comply with all organization policies and standards regarding ethical business practices. Participate in performance improvement and continuous quality improvement activities. Attend regular staff meetings and in-services as directed by your manager. Consistently demonstrate the value of the team concept. Understands and abides by OSHA, HIPAA & CLIA standards. Knowledge/Skills/Abilities: Ability to handle difficult situations involving patients, physicians, or others in a professional manner. Ability to work independently, exercise creativity, be attentive to detail, and maintain a positive attitude. Ability to manage multiple and simultaneous responsibilities. The above job description is intended to describe the general content of and requirements for this job. It is not intended to be a complete statement of duties, responsibilities, or requirements. Qualifications QUALIFICATIONS: Required: High school graduate or equivalent. Must be computer literate. Ability to perform mathematical calculations. Above-average spelling skills. Preferred: 2-3 years’ medical/pharmacy receptionist experience. Medical/ Pharmaceutical experience and terminology helpful but not required. As part of the Galen Medical Group, the applicant must be a team player and provide excellent customer service while assessing our patients’ needs efficiently. Perform all duties in compliance with Galen Medical policies, HIPAA, and OSHA standards. Galen Medical Group is a member of the TN Drug-Free Workplace and it is a requirement that we conduct a pre-employment drug screen, as part of the hiring process. Why should you apply? 401(k) benefits. Education reimbursement. Holiday Pay. Great earned time-off policy. Company-paid Life Insurance & Long Term Disability.

Responsibilities

The role involves greeting patients and visitors, managing check-in and check-out processes, and handling appointment scheduling. Additional responsibilities include verifying insurance information and processing payments.