WHAT WE DO

BC Mental Health & Substance Use Services (BCMHSUS) bcmhsus.ca cares for people with complex mental health and substance use challenges. BCMHSUS is part of the Provincial Health Services Authority (PHSA).
PHSA plans, coordinates and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose. Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services
PHSA is committed to employment equity and hires on the basis of merit, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, backgrounds and experiences, and value a safe, inclusive and welcoming environment

• Transcribe a variety of medical dictation, including correspondence and reports to Court and Review Board by typing material from Dictaphone or handwritten notes and editing output for accuracy. Enter data into typing log in order to track completed reports.
• Provide reception services by operating a multi-line reception switchboard, ascertaining nature of business, responding to inquiries, taking/relaying messages and/or redirecting callers to appropriate personnel, providing basic information, greeting and responding to all clients and visitors arriving at the clinic, and directing and notifying the appropriate staff of their presence.
• Process referrals and enter client data into computer systems, databases and other software programs.
• Maintain client charts by creating clinical records and ensuring material is labeled with patient information; monitoring documents for completeness, signature and dates; returning outstanding items to appropriate staff members; filing documents into relevant sections; replacing or repairing old/damaged charts; completing the clinical record upon discharge; and ensuring all records are assembled.
• Coordinate and prepare client charts for off-site storage. Initiate retrieval requests and organize the return of records to storage.
• Maintain schedules and perform event and program tracking by logging into and reviewing electronic calendars/schedules, monitoring upcoming deadlines and appointment dates including court assessments and Review Board, and providing reminders to staff as appropriate.
• Type a variety of non-technical material such as general correspondence, forms, lists, memorandums, and notes from handwritten draft or Dictaphone by utilizing word processing software and distributing material as required.
• Arrange meetings by booking meeting rooms, typing and circulating notices and agendas. Record, transcribe, and distribute meeting minutes.
• Maintain supplies and arrange for repair and maintenance of office equipment and furniture.