CLERICAL TRAINER, ONCOLOGY CLINIC

BC Cancer
Vancouver, BC
The Clerical Trainer provides training and educational services to clerical staff and/or students in various clinical settings within the BC Cancer regional centre. This role works in collaboration with the Manager, Supervisor and/or interdisciplinary team to perform learning needs analysis to meet the training needs and support ongoing skills development of clerical staff.
The Clerical Trainer provides support in determining, developing, evaluating and implementing high quality interactive training and orientation programs for clerical staff, including staff new to the organization and training on new system functionality and changes to workflows and practices.
The Clerical Trainer provides training and orientation using adult education/teaching skills and principles to support effective learning environments for clerical staff and/or students. This role creates, maintains and updates learning resources and documentation for the delivery of training activities by using a variety of teaching modalities and established software applications, such as Microsoft Word, Excel and Powerpoint. Performs clerical functions as needed.

WHAT WE DO

BC Cancer provides comprehensive cancer control for the people of British Columbia. BC Cancer is part of the Provincial Health Services Authority (PHSA).
PHSA plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Create equity – Be courageous.
Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services
PHSA and BC Cancer are committed to anti-racism and equity in our hiring and employment practices. With learning and compassion, we are addressing existing inequities and barriers throughout our systems. PHSA is seeking to create a diverse workforce and to establish an inclusive and culturally safe environment. We invite applications and enquiries from all people, particularly those belonging to the historically, systemically, and/or persistently excluded groups identified under the B.C. Human Rights Code.
One of PHSA’s North Star priorities is to eradicate Indigenous-specific racism, which includes ongoing commitments to Indigenous recruitment and employee experience as well as dismantling barriers to health care employment at every level. We welcome Indigenous individuals to apply and/or contact the Sanya’k̓ula Team (Indigenous Recruitment & Employee Experience) for support at indigenous.employment@phsa.ca.
Indigenous-specific anti-racism initiatives are rooted in addressing the unique forms of discrimination, historical and ongoing injustices, and exclusion faced by Indigenous peoples. These initiatives align with an Indigenous rights-based approach, recognizing the inherent rights and title of BC First Nations and self-determination of all First Nations, Inuit and Métis communities. PHSA is mandated to uphold legislative obligations and provincial commitments found in the foundational documents including the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC’s Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study.

• Provide orientation and training activities to clerical staff by methods such as utilizing training materials and resources, conducting formal presentations and demonstrations or one-on-one training on client support services, new organizational initiatives, system changes, and new/updated workflows, including sustainment strategies.
• In collaboration with Manager/ Supervisor and interdisciplinary team members, such as Indigenous Health Navigators and clinical informatics and clinical teams, conducts learning needs analysis, determines training and orientation requirements for staff, provides input and support in development and delivery of orientation and training programs, prepares educational materials, and provides ongoing skills development to staff regarding clerical functions, processes, and workflows.
• Evaluate employee performance and provides input regarding staff development and/or training needs to Manager to support ongoing individual and/or group competency development. Assist Manager/ Supervisor in planning for long term staffing requirements.
• Schedule training sessions for clerical staff and/or students in collaboration with the department to determine appropriate time, frequency and duration and meet established timeframes for training. Maintain related training records.
• Provide ongoing support and mentoring to students and staff and participate in organizational initiatives by providing information and input to Manager to promote professionalism and best practice.