Clerk at Eastern Health

Lilydale, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

19 Sep, 26

Salary

0.0

Posted On

21 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication Skills, Interpersonal Skills, Customer Service, Time Management, Problem Solving, Organizational Skills, Administrative Skills, Keyboard Skills, Office Computer Applications, Teamwork, Reception Management, Patient Registration

Industry

Hospitals and Health Care

Description

Clerk Permanent Part Time | 24 hours per week | Days to be determined Various shifts include: 7:15am to 3.45pm | 8:00am to 4:30pm | 7:30am to 4:00pm | 8:30am to 5:00pm | 9:30am to 6:00pm | The successful applicant must be able to perform these shifts, and some 4-hour shifts dependent on demand and workflows. Located at Yarra Ranges Health - Eastern Health Lilydale Eastern Health Eastern Health is one of Melbourne’s largest public health services. We provide a range of emergency, surgical, medical and general healthcare services and have a proud history of serving a diverse community. Our Employee Value Proposition is “Being a part of Eastern Health means belonging to a welcoming team of healthcare experts”. This statement aligns with our promise to our communities, patients, consumers and staff that we will be HEALTHIER TOGETHER. Bolder than a vision for the future, our promise calls us to action. We know that working together is the only way we can achieve what is necessary for a healthier future. About the role This position is responsible for facilitating the flow of patients through Eastern Health Lilydale via main reception, oncology and theatre. Duties include but are not limited to, responding to telephone and counter enquiries, receiving and administer bookings, record and update records, receive payments, order stock and carry out registration, discharge and admission processes for patients. The role includes front line reception work, dealing with patients, relatives and clinical staff. You will be part of a very dedicated team of administration assistants who work collaboratively to support patients, their families and clinical staff. The position requires excellent teamwork and communication skills, with customer interactions occurring face to face and over the phone. About you To be successful in this role you will possess: Timely and effective communication skills Well-developed interpersonal skills Demonstrated understanding of customer service with internal and external consumers and a commitment to effectively meeting their needs, in a helpful and professional manner. Excellent time management capabilities, problem solving skills and ability to work to a deadline. Advanced organisational skills with the ability to plan, organise and prioritise a workload, with the flexibility in moving between tasks at short notice. Demonstrated ability to work as part of a multi-disciplinary team including the ability to work autonomously. A high level of administrative and keyboard skills, including a knowledge of common office computer applications. Demonstrated ability to adhere to policy and procedures. Demonstrated commitment to quality improvement. Flexible availability to cover rotating rosters. Experience working in Reception/Customer relations. Healthcare workers are strongly recommended to follow COVID vaccination recommendations provided in the Australian Immunisation handbook (based on ATAGI advice). Seasonal vaccination against influenza is a mandatory requirement of this role and an offer is conditional on this being up to date prior to employment. Those that are offered and/or start between January and April do not require an up-to-date vaccination for Influenza to progress providing they are aware of its requirement later in the year. Those that are offered and/or start between May and December require the up-to-date Influenza vaccination prior to offer. What we offer Eastern Health offers a variety of fantastic Employee Benefits, view the extensive range here! Mentor and Shadowing program Access to discovery days across our 50 sites Study and professional development leave Friendly & supportive teams Commitment to Diversity, Equity and Inclusion Fitness Passport for work-life balance Employee Assistance program accessible for you and your loved ones Flexible working hours and excellent entitlements Salary packaging options and an employee benefits scheme Access to Private Health Insurance offers Digital upskilling, such as excel and Power-Bi training Cafes at all of our Hospitals Next Steps Apply online if you feel we are a good match, you have the skills and qualities to make a difference, and are eligible to work in Australia. We review all applications when we receive them, and we notify unsuccessful candidates. If you are shortlisted, we will be in touch to arrange an interview, and you must complete a National Police Check. Good to know: We are an equal opportunity employer and actively promote equality for people of all races, ethnicities, gender identities, sexual orientations, and for people living with disability – within the communities we serve and our Eastern Health team. We provide a culturally safe and welcoming environment for Aboriginal and/or Torres Strait Islander employees. As a child-safe organisation, we ensure child safety and wellbeing is embedded in our everyday culture. Vaccination and screening for immunity to vaccine-preventable disease is a mandatory requirement of this role. Advertising may end before the closing date. We do not accept recruitment agency application If you are a current Eastern Health employee please ensure you log in with your internal Eastern Health account to apply for this or other roles.Please click here for the Position DescriptionContact Person: Suzannah Edwards Contact Number: 0457 563 183 Contact Email: Suzannah.Edwards@easternhealth.org.au Job Posting End Date: 27th June, 2026 Need help submitting your application? Just contact the Hiring Manager in the advertisement or call the Talent Acquisition Team on (03) 9955 7555 (Option 1) | Medical Workforce Unit on (03) 9895 3469. [TA for Non Medical roles, MWU for Medical roles] Click Here for the Candidate Guide also for help in our recruitment process! Our Values in Action: Respect for all | Safe always | Partnering in care | Learning and improving every day

Responsibilities

Facilitate patient flow through main reception, oncology, and theatre by managing bookings, registrations, and admissions. Handle telephone and counter enquiries, process payments, and maintain accurate patient records.