COMPANY BIOGRAPHY

Reporting to the Manager of the Genetics department the Genetic Clerk is responsible for performing clerical duties under the general direction of the Program Manager/Genetic Counsellor/ and or the Genetic Counsellor Assistant. The Genetics Clerk is a member of the interdisciplinary team and is responsible for all clerical related duties for the program.
Responsibilities include the tracking and monitoring referrals, maintaining communication with patients/families and doctors as required. Liaising with community partners, medical and hospital staff to ensure sharing of accurate and timely information.

POSITION SUMMARY

Reporting to the Manager of the Genetics department the Genetic Clerk is responsible for performing clerical duties under the general direction of the Program Manager/Genetic Counsellor/ and or the Genetic Counsellor Assistant. The Genetics Clerk is a member of the interdisciplinary team and is responsible for all clerical related duties for the program.
Responsibilities include the tracking and monitoring referrals, maintaining communication with patients/families and doctors as required. Liaising with community partners, medical and hospital staff to ensure sharing of accurate and timely information.

QUALIFICATIONS

Education:

• Completion of a Secondary School Diploma (Grade 12) required
• Medical Terminology course required
• Completion of a recognized post-secondary (Medical Administration, Medical Secretary) diploma preferred

Experience:

• Knowledge of the Genetics program preferred
• Knowledge of Cerner Scheduling and Registration system
• Experience in patient registration, and outpatient booking required
• Computer literacy and good working knowledge of Word/Excel/Outlook
• Keyboarding skills minimum of 50 words per minute required
• Highly motivated and flexible with the ability to adapt quickly to new situations/challenges
• Ability to organize and prioritize workload, manage multiple priorities and meet deadlines, and work as a productive team member.
• Demonstrated ability to understand and demonstrate through performance, an acceptable level of ethical conduct and a thorough understanding of discretion and confidentiality.
• Demonstrated excellent communication skills in English (both written and verbal) and interpersonal skills to interact with a range of individuals in a variety of situations, which require tact, discretion and confidentiality in relation to working with patients across the care continuum.
• Excellent work performance and attendance record required.
• The successful candidate will have a proven commitment to professional development as well as to the Mission and Vision of the Hospital

Other:

• Demonstrates commitment to continued professional and personal growth and development through Continuing Education Programs and Self Directed Learning Opportunities.

PRIMARY RESPONSIBILITIES:

• Support team in receiving and organizing of incoming referrals
• Supports team in co-ordination patient appointments and follow ups
• Communicates with patient/families regarding appointments
• Liaise with CPSR to appropriately book patient appointments
• Co-ordinates communication between clinic and other health care providers
• Supports clinic in answering of phone/emails and directing inquiry to appropriate clinic staff
• Participates in team meetings
• Assists in any follow up required by the team
• Performs other clerical duties as assigned
  Performs other duties as may be assigned by the direct manager.

PRIMARY RESPONSIBILITIES:

• Support team in receiving and organizing of incoming referrals
• Supports team in co-ordination patient appointments and follow ups
• Communicates with patient/families regarding appointments
• Liaise with CPSR to appropriately book patient appointments
• Co-ordinates communication between clinic and other health care providers
• Supports clinic in answering of phone/emails and directing inquiry to appropriate clinic staff
• Participates in team meetings
• Assists in any follow up required by the team
• Performs other clerical duties as assigned
  Performs other duties as may be assigned by the direct manager.