Provides procurement and financial processing including procurement processing (e.g. Purchase Order Requisitions, procurement pipeline management), financial processing (e.g. accruals, petty cash, invoice receipting)
Provides business administration coordination and support for the (ITS) Information Technology Service division (example: office services, fire life safety, health & safety)
Supports unit business process management and continuous improvement including procedure writing and process flow documentation for ITS processes and procedures
Supports unit planning activities including annual operational planning, budgeting, training, resource management, and business governance
Identifies and makes recommendations for IT continuous improvements
Tracking of Root Cause Analysis process and reporting for Key Performance Indicator metrics (KPI). Maintain and follow up on corrective actions identified as a result of RCA reports
Data gathering and analysis for KPI reporting and other monthly reporting against existing ITSM processes
Prepares various reports by analyzing qualitative and quantitative data (ie: vendor invoices, purchasing-related documentation)
Provides administrative support (creates and maintains files, prepares correspondence, memo’s, statistical summaries, reports, etc.) to Business Unit.
Serves as back-up for administrative Business Unit staff as required (example: time and attendance, team communications, team documentation and record keeping, team event planning and coordination)
Maintain reliable filing systems (hard and soft copy) so that records are up to date, orderly, complete and accurate for reference from staff and the auditors.
Conducts IT research and compiles statistical information; responding to a variety of verbal and written inquiries from IT managers & staff
Prioritizes the workload and activities to meet deadlines
Coordinates meetings, conference calls and facility arrangements
Responds to telephone inquiries and helps resolve client complaints
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