Clerk I at Bull Moose Music

Waterville, Maine, United States -

Full Time

Start Date

Immediate

Expiry Date

26 Jun, 26

Salary

0.0

Posted On

28 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Product Knowledge, Teamwork, Sales Goals Support, Merchandising, Organization, Cash Register Operation, Money Handling, Technology Proficiency, Interpersonal Skills, Communication, Detail Oriented, Computer Literate, Alphabetization, Safety Compliance, Feedback Reception

Industry

Retail

Description

Clerk I Section 1 – Overview: Our Level 1 team member position is a customer facing role. Level 1 team members are expected to provide thoughtful, engaging and solution-based customer service, demonstrate superior product knowledge, enjoy being part of team, support the overall sales goals and take pride in maintaining a well merchandised, organized, and clean store. Level 1 team members should display a desire to learn and grow with us. Section 2 – Essential Functions: * Assist customers with a variety of transactions through a seamless and friendly experience * Greet all customers and provide them with prompt courteous service and assistance. * Approach customers on the salesfloor * Record (scan) the purchases of a customer into the cash register efficiently and accurately. * Collect money in the forms of cash or checks from customers and tender accurate change in accordance with Bull Moose policies and procedures. * Demonstrate expertise in all technologies used in the store environment * Inspire trust, teamwork, and positive team relationships * Promote our Bull Moose Frequent Buyer rewards program during customer interactions * Remain energetic and upbeat * Answer incoming and make outgoing phone calls * Act in line with our values and guiding principles * Be open to feedback and take action as required * Support and embody a positive store culture through honesty, integrity, and respect Section 3 – Knowledge, Skills, Abilities (KSAs): * Effectively build relationships with our customers, your peers and leadership * Clear, effective communication with strong interpersonal skills * Work a flexible schedule based on store needs including holidays, weekends, and overtime as required. * Ability to demonstrate professionalism and enthusiasm * Detail oriented * Computer literate * Knowledge of equipment operation such as computer terminal, telephone, calculator, printer, etc. * Take constructive criticism and advice * Professionally convey any disagreements and concerns * Confidence to ask clarifying questions if unsure * Strong alphabetization skills * Maintain a clean and organized workspace * Support and comply with all Bull Moose safety standards * Observe and follow all Bull Moose policies and established procedures * Treat all teammates with fairness, dignity, and respect * Verify all customer IDs presented and observe store policies pertaining to the acceptance of buybacks * Ability to learn new tasks with hands on training * Ability to take direction from supervisors Section 5 – Education and Experience: * High school or equivalent (Preferred) * Customer Service: 1 year (Preferred) Section 6 – Physical Requirements: * Perform frequent to continuous repetitive grasping, reaching and hand/arm motions while standing most or all of the shift. * Continuous fine finger motions such as pinching, grasping when handling money and stickering product. * Bending and lifting products weighing up to 15 pounds continuously, 25 pounds frequently, and 50 pounds on occasion. * Push or pull up to 25 pounds on occasion. * Climbing ladders on occasion. * Maneuver around sales floor, stockroom, and behind counters with limited space

Responsibilities

This role involves providing thoughtful, engaging, and solution-based customer service, which includes assisting customers with transactions, greeting them promptly, and approaching them on the sales floor. Essential functions also include accurately recording purchases, handling money, demonstrating technology expertise, promoting rewards programs, and maintaining a clean store environment.