ADDITIONAL INFORMATION

Job Number25086002
Job CategoryFinance & Accounting
LocationThe Westin Melbourne, 205 Collins Street, Melbourne, Victoria, Australia, 3000
ScheduleFull Time
Located Remotely?N
Position Type Non-Management
Unlock your full potential and achieve your career aspirations with us at The Westin Hotel, Melbourne. As a Night Auditor, you’ll embark on a journey of self-discovery and ambition, setting clear, achievable goals, embracing continuous learning, and tackling challenges head-on.

Join our people-first environment where career growth opportunities abound. Enhance your daily tasks with meaningful training, paving the way for a fulfilling career path. At The Westin Hotel, Melbourne, we strive to make each day better for our guests, our communities, and each other. Take the next step in your Front Office career with us!

• Rise with us providing clerical and guest facing support in the overnight operations including end of day balancing and closing off procedures
• Assist guests arriving and departing the hotel through the check in and departure process
• Handle general enquiries whilst engaging and inspiring guests with each guest experience
• Focus on hotel security and safety updating your knowledge and certifications regularly
• Handle complaints, settling disputes, and resolving grievances and conflicts by negotiating with relevant parties
• Be an expert on the hotel and the surrounding area, whilst reinforcing our commitment to wellness
• Build and strengthen relationships with existing and new guests, creating intimate and distinctive experiences to enable future bookings
• Understand the impact of the department’s operations on the overall property financial goals and objectives and manage to achieve or exceed goals
• Act on behalf of Senior Management/GM in the absence of the General Manager/Senior management.

About You:

• Experience with OPERA property management system or similar
• Relevant experience in a Guest Service role
• Interest in the financial/accounting procedures of the hotel
• Working rights in Australia is mandatory (NO SPONSORSHIP WILL BE PROVIDED)
• Enthusiastic to escalate your career
• Self-motivated, organized and capable of working autonomously
• Armed with smart solutions and a can-do attitude
• Victorian driving license

Our Benefits:

• Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
• Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
• Grow, develop, and progress with internationally recognized training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
• Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program
• Opportunity to receive Employee Referral Incentives and get paid for working with your friend
• Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness

Westin Hotels and Resorts are part of Marriott International’s Premium portfolio, which has committed to putting people first for 90+ years. Apply now!
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you

• Rise with us providing clerical and guest facing support in the overnight operations including end of day balancing and closing off procedures
• Assist guests arriving and departing the hotel through the check in and departure process
• Handle general enquiries whilst engaging and inspiring guests with each guest experience
• Focus on hotel security and safety updating your knowledge and certifications regularly
• Handle complaints, settling disputes, and resolving grievances and conflicts by negotiating with relevant parties
• Be an expert on the hotel and the surrounding area, whilst reinforcing our commitment to wellness
• Build and strengthen relationships with existing and new guests, creating intimate and distinctive experiences to enable future bookings
• Understand the impact of the department’s operations on the overall property financial goals and objectives and manage to achieve or exceed goals
• Act on behalf of Senior Management/GM in the absence of the General Manager/Senior management