Clerk, Physician Services at Lifepoint Health

Maysville, Kentucky, United States -

Full Time

Start Date

Immediate

Expiry Date

17 Jun, 26

Salary

0.0

Posted On

19 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Scheduling, Medical Records Coordination, Financial Transactions, Communication, Problem-Solving, EMR, Insurance Verification, Prior Authorizations, Payment Collection, Telephone Communication, Stress Management

Industry

Hospitals and Health Care

Description

Who We Are: People are our passion and purpose. Come work where you are appreciated for who you are not just what you can do. Meadowview Regional Medical Center is a 100-bed, acute care, Joint Commission accredited facility named one of the 100 Top Hospitals in the country five times in the past decade. We strive to deliver high quality, cost effective healthcare in the communities we serve. Where We Are: Nestled along the south banks of the Ohio River in northeastern Kentucky, the picturesque town of Maysville is one of the state’s best kept secrets. We are proud to offer amenities of a larger metropolitan area, with the comforts and intimacy of a small city. Southern hospitality and progressive leadership have made this city live much larger than its size. Why Choose Us: * Health (Medical, Dental, Vision) and 401K Benefits for full-time employees * Competitive Paid Time Off * Employee Assistance Program – mental, physical, and financial wellness assistance * Tuition Reimbursement/Assistance for qualified applicants * Advancement opportunities with responsive, supportive leadership * Continuing education opportunities * Free Parking * And much more… Position Summary: The Physician Services Clerk provides quality customer service to patients and performs functions delegated and assigned by the Office Manager. This role supports front office operations, patient scheduling, medical records coordination, and financial transactions while ensuring a positive patient experience. Reports to: Office Manager FLSA: Non-Exempt Minimum Qualifications: Education: High school diploma or equivalent required; Associate’s degree preferred Experience: Knowledge and experience with computers, coding, and medical terminology preferred Required Skills: * Excellent oral and written communication skills * Excellent customer service skills * Ability to work in a fast-paced environment * Strong problem-solving skills * Ability to handle stress in a positive manner Essential Functions: * Carries out front office activities in a kind and courteous manner * Assists customers and their families effectively * Notifies Office Manager of customer complaints in a timely manner * Gathers and updates patient demographic information in the system * Communicates delays and offers alternatives to waiting patients * Manages telephone communication and documents messages * Coordinates EMR/medical record activities * Collects and posts payments while ensuring security of funds * Schedules patients and manages appointment flow * Verifies insurance eligibility and obtains prior authorizations * Reviews patient accounts and collects balances due * Performs appointment reminder calls * Completes required in-services and training * Participates in patient satisfaction improvement initiatives * Makes referrals to other medical team members as needed Functional Demands: * Standing, sitting, walking, and bending required * May require stair climbing * Clear communication in person and by phone * Adequate hearing and vision required * Exposure to potentially stressful or hazardous situations * Ability to read, write, prioritize tasks, and manage stress effectively EEOC Statement: Meadowview Regional Medical Center is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status or any other basis protected by applicable federal, state or local law. Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country. We employ and provide care to people from all walks of life. We are committed to promoting healing, providing hope, preserving dignity and producing value with an inclusive workforce in which diversity is leveraged, respected, and reflective of the patients, family members, customers and team members we serve.

Responsibilities

The Physician Services Clerk supports front office operations by providing quality customer service, managing patient scheduling, coordinating medical records, and handling financial transactions under the direction of the Office Manager. Essential functions include courteous interaction with customers, gathering demographic information, managing phone communications, and processing payments securely.