Clerk, Problem Resolutions at The Guitar Center Company

Kansas City, Missouri, United States -

Full Time

Start Date

Immediate

Expiry Date

11 Mar, 26

Salary

0.0

Posted On

11 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Analytical Skills, Collaboration, Customer Focus, Initiative, Interpersonal Communication, Organizational Skills, Technology Skills

Industry

Retail

Description

PURPOSE OF THE JOB The purpose of this job is to perform problem resolution tasks such as identifying product, determining status of the product, working with Planning and/or Accounting to receive the product into a usable status and data entry of product into inventory. RESPONSIBILITIES/DUTIES * Makes decisions regarding the adjustment and receipt of inventory to resolve issues presented by the Accounts Payable team. * Communicate with Accounts Payable and planning departments, and works to quickly research and resolve all issues that will reconcile receipt of POs. * Scans and enters correct quantities and purchase orders using the appropriate computer applications. * Sorts and moves materials to the appropriate staging area according to current receiving guidelines. * Audits to ensure accuracy of the product. * Additional duties as assigned. Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements. If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by calling 1‐818-735-8800 ext. 2862 or by sending an email to recruiting@guitarcenter.com [recruiting@guitarcenter.com]. Qualifications MINIMUM REQUIREMENTS & SPECIAL ATTRIBUTES * High School Diploma or GED required. * 1 year of relevant work experience * Novice proficiency with the Microsoft Office suite (Word, Excel, PowerPoint, Outlook) * Novice proficiency with standard business applications such as the internet and email * Analytical Skills: Able to use critical thinking skills to analyze and resolve problems and issues. * Collaboration: Able to develop cooperation and teamwork while participating in a group, working toward solutions which generally benefit all involved parties. Able to build relationships with others by offering help and providing suggestions for improvement. * Customer Focus: Understands customer service principles and the importance of providing an excellent customer experience. Keeps customers in mind when designing or executing processes or procedures. * Initiative: Able to identify opportunities & issues and assess, prioritize and follow through on work activities to capitalize or resolve them. Able to take positive action without being requested to do so. Focuses on ongoing learning and development. * Interpersonal Communication: Able to communicate through various means with diverse people in a clear, concise, and courteous manner. Able to demonstrate respect to others, surroundings, and self. * Organizational Skills: Able to utilize time, energy, and resources to manage priorities such as projects, stay on track, and achieve goals. Able to establish a systematic course of action to achieve an objective. Able to multitask and pay strong attention to detail. Able to complete tasks thoroughly in a timely manner. * Technology Skills: Able to navigate technology systems, equipment, and computer programs needed to fulfill communication, customer service, and business needs & expectations.

Responsibilities

The Clerk, Problem Resolutions is responsible for identifying product issues, determining product status, and working with Planning and Accounting to resolve inventory discrepancies. This includes data entry of products into inventory and ensuring accuracy through audits.