CLI Associate Systems Technologist at Sheetz, Inc

Duncansville, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Feb, 26

Salary

0.0

Posted On

08 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, ITSM, CRM, System Administration, Configuration, Training, Workflow Creation, Performance Tuning, Report Generation, System Monitoring

Industry

Retail

Description

This role focuses on developing and maintaining applications to improve business impact and user experience. It involves collaborating with leadership and support teams to optimize systems for drivers while continuously enhancing system performance and documentation. OVERVIEW Provide basic technical support, administration, and configuration for designated ITSM/CRM systems. Act as a super user and trainer for assigned systems. RESPONSIBILITIES (other duties may be assigned) 1. Possess basic technical knowledge of at least one ITSM or CRM system, applications, or module. 2. Initial tier 1 support resource for assigned systems. 3. Assist senior staff in the management and daily administration of assigned systems to help ensure efficient, reliable performance. 4. Under the direction of senior staff, make necessary configuration changes to provide proper functionality of assigned systems. 5. Provide technical training to new and existing users of assigned systems. Stay up to date with lates system features and enhancements. 6. Assist in the creation of workflows and processes to support the integration and automation of manual effort within assigned systems. 7. Participate in regular maintenance activities for assigned systems, including system upgrades and performance tuning. 8. Run reports from assigned systems upon request. 9. Monitor system activity to ensure processes are working properly. 10. Provide evening and weekend “on call/issue” support as needed. Sheetz is open 24/7/365 and as such, our internal and external customers may require support at any time. QUALIFICATIONS (Equivalent combinations of education, licenses, certifications and/or experience may be considered) Education Bachelor’s degree in any field of study, with courses in computer programming, systems analysis, systems development, or systems engineering is required. Bachelor’s degree in Computer Science, Management Information Systems, Computer Engineering is preferred. Experience None Licenses/Certifications None Tools & Equipment (Other than general office equipment): None ACCOMMODATIONS Sheetz is committed to the full inclusion of all qualified individuals. Sheetz is committed to considering all applicants regardless of disability who can perform all essential job duties with or without accommodations.

Responsibilities

The role involves providing technical support and administration for ITSM/CRM systems while assisting senior staff in system management. It also includes training users and participating in system maintenance activities.