Client Access Management Executive at Experian

Sofia, Sofiya, Bulgaria -

Full Time

Start Date

Immediate

Expiry Date

15 Oct, 26

Salary

0.0

Posted On

17 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Identity And Access Management, Regulatory Compliance, SLA Management, KPI Tracking, GDPR, FCA, DPA, Client Communication, Access Provisioning, Audit Support, Information Security, Process Improvement

Industry

Information Services

Description

Company Description Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries. Job Description You will be responsible for end-to-end operational performance of identity and access management (IAM) services for UK&I Experian customers and products. You will be responsible of completing the requests as per the SLA and KPI requirements, ensuring compliance with Experian Access Management standards and UK regulatory frameworks. What you'll do: Operational responsibility and Regulatory Compliance Execution and daily management of all access management processes, ensuring 100% adherence to SLAs and KPIs for CIAM/CAM operations. Contact person for IAM scenarios, including exceptions and escalations. Maintain expertise across all Experian products and systems involved in access provisioning. Ensure all activities comply with internal Experian IAM standards and UK regulations (e.g., GDPR, FCA, DPA), identifying and mitigating compliance risks. Support audits and respond to information security queries. Client-Facing Responsibilities and High quality Communication Provide daily support to clients on access requests, being the main liaison for both first and second-line support (service and system perspective). Participate in client communications for onboarding, attestation, and user access review processes, ensuring clarity and issue resolution. Analyze client requirements, validate information, ensure correct and secure outcomes. Process Improvement and Knowledge Sharing Identify process improvements, update documentation, and share best practices to enhance team performance and service delivery. Qualifications What you'll bring: 1 year of experience in IAM or a related field Fluency in written and spoken English Demonstrated responsibility of operational performance, KPIs, and SLAs in a regulated environment Experience with IAM systems Regulatory compliance awareness Additional Information What you will get: Personal Development - career pathway for professional growth supported by learning and development programs and unlimited access to online educational training courses, learning materials & books. Work environment - excellent work conditions with friendly environment, recognized strong team spirit, and fun and quality recreation time. Social benefit package including life insurance, food vouchers, additional health insurance, monthly flex allowance and internet coverage, corporate discounts, marriage and childbirth / adoption allowance, Multisport card, Sharesave plan, Employee assistance program, а birthday gift and many other benefits! Work-life balance - 25 days paid vacation, 1 additional day off for your birthday and extra 3 paid days for participation in Social responsibility event. Opportunity for Flexible working hours and Home Office. Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and Affirmative Action employer. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity. Recruitment Fraud Awareness - Experian's recruitment process is conducted only through authorised channels. Recruitment communications will only be sent from an @experian.com email address. Experian will never ask candidates to make any payment as part of an application, interview, assessment, onboarding, or recruitment process. To apply for roles or verify opportunities, please visit experian.com/careers. Experian Careers - Creating a better tomorrow together Find out what its like to work for Experian by clicking here Employee Status: Regular Role Type: Hybrid Department: Information Security Schedule: Full Time

Responsibilities

Manage end-to-end operational performance of identity and access management services for UK&I customers. Ensure all access requests meet SLA/KPI requirements and comply with internal standards and UK regulatory frameworks.