Client Access Management Executive (Junior Specialist) at Experian

Sofia, Sofiya, Bulgaria -

Full Time

Start Date

Immediate

Expiry Date

18 Jun, 26

Salary

0.0

Posted On

20 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Identity And Access Management, Operational Performance, Service Level Agreements, Key Performance Indicators, Regulatory Compliance, GDPR, FCA, DPA, Access Provisioning, Client Support, Escalation Management, Process Improvement, Documentation Update, Risk Mitigation, Information Security

Industry

Information Services

Description

Company Description Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments. We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com. Job Description Client Access Management Executive (Junior Specialist) is responsible for end-to-end operational performance of identity and access management (IAM) services for UK&I Experian customers and products. This role is responsible of executing the requests as per the Service level agreement and KPI requirements, ensures compliance with Experian Access Management standards and UK regulatory frameworks. You will be reporting to the Client Access Management lead. What you will do: Operational responsibility and Regulatory Compliance: Execution and daily management of all access management processes, ensuring 100% adherence to Service level agreements and KPIs for CIAM/CAM operations. Be a main contact for IAM scenarios, including exceptions and escalations. Maintain expertise across all Experian products and systems involved in access provisioning. Ensure all activities comply with internal Experian IAM standards and UK regulations (e.g., GDPR, FCA, DPA), identifying and mitigating compliance risks. Support audits and respond to information security queries. Client-Facing Responsibilities and High quality Communication: Provide daily support to clients on access requests, being the main liaison for both first and second-line support (service and system perspective). Build/Participate in client communications for onboarding, attestation, and user access review processes, ensuring clarity, and issue resolution. Analyze client requirements, validate information, ensure correct and secure outcomes. Process Improvement and Knowledge Sharing: Identify and guide process improvements, update documentation, and share best practices to enhance team performance and service delivery. Qualifications What you will bring: Demonstrated responsibility of operational performance, KPIs, and SLAs in a regulated environment Technical understanding of IAM systems and processes Regulatory compliance awareness (GDPR, FCA, DPA, etc.) Excellent client-facing skils and ability to manage escalations Qualifications: 1 year of experience in IAM or a related field Fluency in written and spoken English Additional Information What you will get: Work environment - excellent work conditions with friendly environment, recognized team spirit, and fun and quality recreation time. Social benefits package including life insurance, food vouchers, additional health insurance for you and a family member, monthly flex allowance including internet bill coverage, sick leave allowance, corporate discounts, marriage and childbirth / adoption allowance, Multisport card, Sharesave plan, Employee assistance program, а birthday gift and many more! Work-life balance - 25 days paid vacation, 1 additional day off for your birthday and extra 3 paid days for participation in social responsibility events. Opportunity for flexible working hours and home office. Personal Development - career pathways for professional growth supported by learning and development programmes and unlimited access to online educational training courses, learning materials and books. Experian is an Equal opportunity employer. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity. #LI-Hybrid This is a hybrid remote/in-office role. Experian Careers - Creating a better tomorrow together Find out what its like to work for Experian by clicking here Experian Careers - Creating a better tomorrow together Find out what its like to work for Experian by clicking here Employee Status: Regular Role Type: Hybrid Department: Information Security Schedule: Full Time

Responsibilities

This role is responsible for the end-to-end operational performance of identity and access management (IAM) services for UK&I Experian customers, executing requests according to SLAs and KPIs while ensuring compliance with internal standards and UK regulatory frameworks. Key duties include daily management of access processes, serving as the main contact for IAM scenarios, and providing daily support to clients regarding access requests.