CLIENT ACCOUNT ADMINISTRATOR JOB PACK

Job title Client Account Administrator
Line Manager Regional Account Manager
Location Primarily based in Andover
Job type / hours Full time
Salary £28,000 FTE

OUR 5 COMPANY VALUES AND TEAM BEHAVIOURS 2025

1. We are Proud

• High standards: We take pride in our work and strive for quality and excellence.
• Brand advocacy: We speak positively about the company and its mission.
• Ownership: We show personal responsibility for the company’s success and celebrate our results.
• Technical excellence: We are experts working in partnership to produce the best results.

1. We are Ambitious

• Proactive goal-setting: We set and strive to exceed standards SMART targets.
• Growth mindset: We seek opportunities for learning, new challenges, and embrace change.
• Initiative: We go beyond job descriptions to improve processes or contribute to broader goals.

1. We are Resilient

• Perseverance under pressure: We are professional experts no matter the situation.
• Problem-solving mindset: we see obstacles as opportunities to grow, we actively look for solutions.
• Adaptability: We adjust quickly to change and see mistakes as an opportunity to improve.
• Calm reassurance: We are experts that handle client / customer challenges with professionalism.

1. We act with Integrity

• Honesty and transparency: We speak the truth even when it’s difficult and own up to mistakes.
• Ethical decision-making: We act fairly, stick to our commitments, and hold ourselves accountable.
• Trustworthiness: You can rely on us to do the right thing.

1. We Care!

• Empathy and compassion: We listen actively, support colleagues, clients and customers and treat people with respect and kindness. ALWAYS
• Team spirit: We collaborate willingly, value diverse perspectives, and help others succeed.
• Community and customer focus: We always consider the impact of our actions on customers, colleagues, and the wider community.

HOW TO APPLY

• Please send a CV that demonstrates you have the skills and experience to carry out the responsibilities listed in the job description.
• Please also send a covering letter that provides examples from your experience on how you meet each of the essential and desirable competencies listed in the person specification section of the job description.
• Please send any queries to Ruth.Hunt@Marstonevents.com
• Interviews will take place at our Andover site.

ABOUT THE ROLE

We are looking for a strong administrator join our friendly and high performing client account team (CAM) based at our Andover offices. Our CAM team’s focus is to ensure that our Educational Institutions (clients) experience a smooth process in the planning phase of their Graduations. The team consist of a pool of Client Account Administrators that work closely with our clients on the detail of the day. This team is supported by a team of Regional Account Managers and work closely with Event Managers, Customer Care and Warehouse to make sure that every Ceremony is seamless.
The ideal candidate will need to be an excellent team player with strong communication and problem solving skills and a can do attitude. Graduation ceremonies are a once in a lifetime event and our Client Account Administrators ensures that Institutions have confidence that this important milestone goes perfectly. (take a look at our company values to learn more about how we work)
The chosen candidate will work closely with their Client Account Administrator team, keeping the Regional Account Managers in the loop as needed. They will have daily interactions with clients (Educational Institutes) over the phone and email. Experience of assisting customers via these kinds of channels will be essential.
If this sounds like you then we look forward to receiving your CV!

JOB DESCRIPTION / DUTIES

• Gathering event information from clients and ensuring that this is fed to the right teams across the company
• Responding to client enquiries in a quick and professional manner
• Working alongside the Client Account Management team to complete event documents and trackers based on the client’s needs.
• Helping with the set-up of the Marston Office systems to enable students and staff to order their academic dress, tickets, photography, videography and merchandise for events.
• Working alongside the Warehouse Manager to scan goods in and out of stock using RFID system.
• Assisting with selecting academic dress for large graduation events
• Picking items to specified requirements and specifications.
• Assisting the warehouse team in checking in and out the right kit and stock for our major events.

Essential competencies

• Strong written and verbal communication skills
• Excellent organisational and time management abilities
• High attention to detail when inputting and tracking data
• Confident working across multiple teams and departments
• Ability to learn and manage internal systems (e.g., event ordering platforms, stock systems)
• Comfortable working in both office and operational (e.g., warehouse or event site) environments
• Ability to manage competing priorities in a fast-paced setting

Knowledge of excel and Office package required, specific software training provided.