Client Account Director, BFSI at Alorica Philippines

Taguig, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

07 Sep, 26

Salary

0.0

Posted On

09 Jun, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Account Management, Business Development, Contract Negotiation, Strategic Planning, BFSI Industry Knowledge, Client Relationship Management, Value Proposition Structuring, Proposal Development, Performance Management, Stakeholder Management, Revenue Expansion, Operational Metrics

Industry

Outsourcing and Offshoring Consulting

Description

* Expand business footprint with existing clients. * Align Company short- and long-term strategies with client to maintain and expand revenue. * Oversee all contract renewals and negotiations * Present Company solutions based on understanding of client's business issues. * Act as a strategic manager for internal Company resources as well as client contacts to successfully negotiate, close and implement new business. * Work with internal teams to structure value proposition to clients. * Lead negotiations to ensure Company best interests from a business issue and legal perspective. * Provide leadership and support in crafting client proposals. * Provide guidance on key deal assumptions such as call volumes, service levels and other critical metrics necessary to build proposals. * Meet with sales leadership to craft personal development strategy on a regular basis. * Responsible for respective department's overall performance and for motivating team to exceed department goals and objectives. * Knowledge, understanding, compliance, and enforcement of all applicable Federal, State, and Local laws and regulations relating to job duties. * Knowledge, understanding, and compliance with company policies and procedures. * Participation in Company Programs must meet minimum performance standards. * Accountable for all decisions, actions, and directives with respect to job responsibilities. * Responsible for progressive discipline with regards to attendance, performance and all aspects of company policy up to and including termination. * Follow up in a timely manner to ensure customer satisfaction. * Provide feedback to management concerning possible problems or areas of improvement. * Make recommendations to implement improved processes. * Act as main point of contact for client visit and business review readiness, provide necessary and periodic updates

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Responsibilities

Direct the qualification, selling, and implementation of new business opportunities with existing BFSI clients. Act as a strategic manager and customer advocate to align company strategies with client needs and expand revenue.