Client Account Manager at Deloitte Services Pty Ltd

Auckland, Auckland, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

20 Sep, 26

Salary

0.0

Posted On

22 Jun, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Strategic Account Management, Account Planning, Growth Strategy, B2B Relationship Management, Project Management, Problem Solving, Stakeholder Management, Commercial Acumen, Pipeline Management, Insight Reporting, Coaching, Influencing, Critical Thinking, Pursuit Strategy, Communication Skills, Matrix Organization Navigation

Industry

Business Consulting and Services

Description

Company Description Join us. But be you. At Deloitte, you’ll do more than just join something, you’ll add something. You’ve found a place that values your curiosity, passion, and desire to work alongside brilliant people on the things that really matter. There really is only one question: What impact do YOU want to make? The team you’ll join: Deloitte is an award-winning professional services firm with a wide range of services, which has positioned us as a market leader around the world. We are now looking for a strategic Client Account Manager to play a key role in supporting a strategically important client relationship, helping shape account priorities, drive growth, and bring together teams, insight, and opportunity activity across a complex environment to create meaningful client impact. Job Description The impact you’ll make: As a Client Account Manager, you will support our Lead Client Partners to develop and grow their business. Your typical day will include: Partner with the Lead Client Service Partner to shape, prioritise, and execute the strategic account plan, leading end-to-end account management planning and supporting the Client Service Team to deliver strategic account priorities and growth outcomes. Act as a trusted business partner to the client service team, contributing to the overall outcome of delivering the best of Deloitte to the client, bringing informed perspectives and constructive challenge. Drive high-performing account operations by embedding best practice, setting effective account cadence, and curating leadership forums that strengthen growth and client relationships, supporting alignment and momentum. Work closely with the Lead Client Partner to connect resources across service portfolios, uncover opportunities, and deliver targeted client solutions as a unified Deloitte brand. Own pipeline quality and account insight reporting, using key metrics to inform decisions and maintain momentum, translating insight into clear actions and priorities. Facilitate strategy workshops to align on client objectives, actions, and resources, driving agreed priorities. Support pursuits by shaping opportunity strategy, mobilising the right resources, and helping position Deloitte effectively to improve win probability and commercial outcomes. Generate client insight through feedback and win/loss reviews, helping the account team adapt its approach, and embedding insights into future actions. Bring a business partner mindset to the account team, contributing commercially, operationally, and strategically to deliver the best of Deloitte to the client. Qualifications Your expertise: Bring your sound commercial experience and at least 8+ years’ relevant experience in strategic or key account management within a complex B2B environment to see what impact you can make. You’ll also have: Experience working in a complex, matrixed organisation, ideally within professional services or a similar corporate environment. Strong account planning and growth strategy capability, with experience supporting account direction and growth aspirations. Experience identifying and managing opportunities or pursuits through to outcome. A strong relationship builder with a client focus, and the ability to work with internal stakeholders, including Partners, and articulate client needs from a business and commercial perspective. Strong project management, problem-solving, and communication skills, with the ability to build teams, incubate ideas, and deliver high-quality outcomes. Strong coaching and influencing skills, with a credible and persuasive communication style. A critical thinker, able to ask open questions and probe meaningfully to create innovative ideas that further the success of client relationships. Additional Information Making an impact that matters, together: We are driven by our desire to create positive outcomes for our clients, communities, and people. Everything we do is with intent - the intent to make a meaningful difference. Our shared values are at the heart of everything we do. Living these values, including ‘taking care of each other’ and ‘fostering inclusion’, is essential to ensuring everyone feels included at work and able to reach their full potential. For us to succeed and thrive as an organisation, we understand the importance of creating a culture where diverse perspectives matter and where everyone is given an equal opportunity to grow and develop. How you’ll be rewarded: We hold a simple belief – that our people’s hard work should be recognised and rewarded beyond their remuneration. The Deloitte experience is founded on concepts of trust, balance, wellbeing and the importance of personal connection. We offer you: Flexible work arrangements – work in a way that suits you, us and our clients best Subsidised professional qualifications and paid professional memberships Subsidised health insurance Income protection insurance 22 days annual leave Social events, social sports teams, and monthly firm drinks A focus on wellness and well-being Community focused volunteer days A focus on the environment and sustainability Plus much more Does this sound like the sort of role and organisation for you? Then apply now! We’d love to hear from you. We believe the strongest teams are made up of diverse individuals and we are proud to be an equal opportunities employer. We recognise that women and individuals from under-represented backgrounds may hesitate to apply if they don't meet all criteria. If you're passionate about this role and believe you have the skills, we encourage you to apply, even if your experience, ideal working hours or qualifications aren't a perfect match. Please be aware of phishing attempts posing as Deloitte recruiters. Official communications from Deloitte New Zealand will come from “@deloitte.co.nz,” “@smartrecruiters.com,” or our video interview platform Deloitte. If you receive a suspicious email, verify its authenticity by contacting us at [email protected]. Office address: Deloitte Auckland, Level 20, 1 Queen Street, Auckland Department: Enabling Areas | Growth | Clients & Sectors

Responsibilities

The Client Account Manager supports Lead Client Partners in executing strategic account plans to drive growth and deliver targeted client solutions. They are responsible for managing account operations, pipeline quality, and facilitating strategy workshops to align on client objectives.