Client Account Manager, Global Transaction Banking at Mashreq Careers

, , United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

08 Sep, 26

Salary

0.0

Posted On

10 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Cash Management, Account Management, Cross Selling, Upselling, Client Relationship Management, Portfolio Monitoring, Financial Solution Structuring, Interpersonal Skills, Sales Management, Revenue Growth, Client Experience, Banking Operations

Industry

Banking

Description

Job Purpose * To support key cash management clients (Revenue and Strategic) as a dedicated account manager on all cash management related matters Key Results Areas * Responsible for managing & protecting existing cash management business from the top strategic clients. * Improve cash management penetration by converting opportunities of cross sell & upsell with these key clients. * Support in growing the liabilities and fees for the bank through superior service support for all types of solutions. * Increase number of products per client by working the sales managers within UAE and potentially look at IBG countries * Identify leakages in the portfolio and propose appropriate action to ensure attrition in minimized through monitoring and tracking transactional activity of clients to assure high utilization of products and optimization of balances * Work closely with product / solution delivery team to assure proper client service and be responsible for overall Client Experience. * Become an expert matter on client’s internal processes to better understand needs and to structure solutions to build a long-term client base in Cash Management. * Conduct Quarterly Client Account Review for Top Revenue Clients. * Support all the calling programs for awards, research, and other areas related to the branding of the bank. Knowledge, Skills and Experience * Incumbent should have prior direct/indirect cash management experience in a similar position in the Middle East, preferable in UAE. * Strong interpersonal skills is must * University degree with at least 5+ years in a product/sales management or related area within cash management and banking * Sales oriented personality with strong ability to understand client needs and to position bank offerings * Business and revenue-oriented skills * Team collaboration building skills The leading financial institution in MENA While more than half a century old, we proudly think like a challenger, startup, and innovator in banking and finance, powered by a diverse and dynamic team who put customers first. Together, we pioneer key innovations and developments in banking and financial services. Our mandate? To help customers find their way to Rise Every Day, partnering with them through the highs and lows to help them reach their goals and unlock their unique vision of success. Delivering superior service to clients by leading with innovation, treating colleagues with dignity and fairness while pursuing opportunities that grow shareholders value. We actively contribute to the community through responsible banking in our mission to inspire more people to Rise.

Responsibilities

Manage and protect existing cash management business for top strategic clients while driving revenue through cross-selling and upselling. Ensure superior client experience by collaborating with product teams and conducting regular account reviews.