About this job

Your advantages:

• Responsible position with direct customer contact
• Established and international environment within the financial industry
• Opportunity to actively shape and expand customer relationships
• Close collaboration with sales, customer service and other specialist departments
• Modern working methods using digital communication and customer loyalty formats
• Attractive location in the financial center of Frankfurt am Main

Your tasks:

• Building, maintaining and developing existing customer relationships in the wholesale and retail segments
• Central point of contact for customers in close cooperation with the Business Development Team
• Identification and implementation of cross-selling potential as well as support for sales growth initiatives
• Independent support of selected Tier 3 customers via telephone and digital communication channels
• Conducting targeted outbound activities following events, webcasts and customer events / Analyzing customer needs and developing suitable solutions
• Collaboration with internal departments and client service teams to ensure excellent customer service.
• Support along the entire value chain, especially regarding sales, regulatory, organizational and operational issues.
• Organization and support of customer events, especially at the Frankfurt location
• Further development of existing customer loyalty formats as well as the introduction of new digital processes and concepts
• Independent management and administration of platforms such as dwp, FNZ or similar settlement platforms.
• Ensuring the administration of retirement savings solutions, such as Riester and basic pension products

Your qualifications:

• Professional experience in customer service or customer consulting at a financial institution, bank or asset management company
• Good knowledge of the retail and/or wholesale business of the financial industry
• Strong ability to build sustainable customer relationships and customer loyalty
• A sound understanding of capital markets as well as traditional and alternative investment products.
• Strong communicator with a passion for customer contact and telephone support
• Successfully completed vocational training as a bank clerk (m/f/d), a degree in economics or a comparable qualification
• Negotiation skills, service orientation and a strong understanding of customers
• High resilience as well as a structured and independent work style
• Teamwork skills, solution-oriented approach and creativity in implementing customer-oriented measures
• Excellent German and English skills, both spoken and written.

About Hays:

True finance professionals are rare, highly sought after, and consequently, their market value is high. Whether in accounting, controlling, corporate banking, interim management, treasury, or risk management, Hays can open doors for you and is happy to advise you completely free of charge on your next career move. Based on your interests and preferences, and depending on your experience, we will find the right job for you. Register now and benefit from interesting and suitable positions and projects. We look forward to hearing from you.