Client Account Manager (Junior) - (6mth - Contract) at Growthdesk

Petaling Jaya, Selangor, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

07 May, 26

Salary

0.0

Posted On

06 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Relationship Management, Project Coordination, Attention to Detail, High Emotional Intelligence, Time Management, Proactive, Communication, Feedback Management

Industry

technology;Information and Internet

Description

Company Description GrowthDesk is a Data Company. We help enterprise clients collect, validate, own and utilise customer and transactional data for growth. Through our flagship solutions: Through our flagship solutions—DREA (real estate) and SKALE (retail/FMCG)—and our award-winning in-house agency, GrowthDesk Studios, we work with regional brands to unlock the full potential of digital data. At the heart of GrowthDesk is a culture of innovation and collaboration. We are a team of young, talented individuals who push boundaries and solve tough problems. If you are a self-starter who thrives in a vibrant and fast-paced environment, you’ll fit right in. Read more about GrowthDesk: https://growthdesk.com Job Description We are looking for a sharp, organized, and highly empathetic Account & Project Coordinator. You will be the vital bridge between our clients and our internal specialist teams (Creative, Strategy, Media, and Production). (6-month Maternity Cover with Opportunity to Convert into a Permanent Role) What you will be doing: Client Relationship Management: Manage day-to-day communications with professionalism and clarity. You are the first point of contact, ensuring clients feel heard and responded to promptly. Master of the Brief: Gather client requirements and translate them into well-structured, actionable briefs. You’ll own the briefing process, ensuring our internal teams have every piece of info they need (objectives, audience, mandatories, and timelines) to succeed. Feedback Champion: Capture and document client feedback accurately. You’ll ensure that revisions are unambiguous so that our creative and technical teams can execute accurately. Project Orchestration: Coordinate timelines and approvals across multiple stakeholders. You will maintain status documents and trackers religiously to ensure we hit every milestone. Risk Mitigation: Proactively flag risks regarding scope, timing, or missing information. You don’t just spot problems; you propose solutions early. Meeting Excellence: Support the team with seamless meeting preparation, including agendas, detailed notes, and aggressive follow-up on action items. Quality Control: Act as the final line of defense to ensure work is delivered on time and meets the high-quality standards GrowthDesk is known for. Qualifications Qualifications (Must Haves) Experience: 1–2 years of client-facing experience (Agency, Marketing, PR, Events, Customer Success, or Account Support). Language: Exceptional spoken and written English. You should be comfortable writing polished, professional client emails and concise summaries. Attention to Detail: An eagle eye for detail. You spot the missing mandatory, the inconsistent font, or the gap in a timeline before anyone else does. High EQ: High empathy and emotional intelligence. You can manage client expectations and handle tough feedback tactfully and gracefully. Organization: Strong time management skills. You are comfortable juggling multiple tasks in a fast-paced "startup" environment. Accountability: You are proactive and reliable. When you say you’ll "close the loop," the team knows it’s done. Additional Information Additional Information Growth Mindset: Work with a team that believes in cultivating growth and continuous learning. Autonomy: We operate with a flat hierarchy. You’ll have a high level of autonomy and the opportunity to make a real impact. Perks: Quarterly profit sharing/bonuses, competitive leave, and a happy, supportive work environment. Think you’ve got what it takes to be part of the GrowthDesk family? We can’t wait to have you onboard!

Responsibilities

The Client Account Manager will manage day-to-day communications with clients and ensure their needs are met by internal teams. They will also coordinate project timelines, capture client feedback, and maintain quality control.