Lugo is a Scottish IT company founded in 2003 which provides robust IT systems and support for businesses throughout Scotland with solid strategies, customer-centric advice & state of the art technologies. We are proud to partner with market leaders, including Microsoft and SonicWALL, and we truly value the loyalty of our accountancy customers over the past 20 years.
Due to continued growth, we require an experienced Client Account Manager to join our busy, highly professional team and to have responsibility for servicing the needs of our accountancy customers.
Lugo follows a hybrid work structure where employees can work remotely or from the office. We encourage a minimum of three office days per week for full time employees to ensure effective collaboration and teamwork.

JOB OVERVIEW

We are seeking a highly motivated and experienced Client Account Manager to join our commercial team to ensure that we continue to deliver excellent service to our existing and future client base.
The ideal candidate will have an innate ability to nurture and upsell new opportunities from the existing client base.
The successful candidate will play a critical role in ensuring client retention through effective and consistent account management actions and by delivering the highest levels of customer service.

SKILLS & EXPERIENCE

• Customer Driven
• Strong technical knowledge
• Good listening skills and ability to quickly understand customer IT issues
• Effective communication skills which can be adapted to meet the needs of the audience
• Professional presentation when communicating via email, phone or during client visits
• Ability to work under pressure assessing the priorities and managing expectations when required
  You will work collaboratively with others to ensure the sharing of best practice and taking equal share of the work.
  If you are a results-driven individual with a passion for building relationships and driving business growth, we encourage you to apply. We offer a competitive remuneration package, opportunities for career advancement, and a supportive work environment.
  Job Types: Full-time, Permanent
  Pay: Up to £32,500.00 per year

Benefits:

• Company events
• Company pension
• On-site parking
• Private medical insurance
• Referral programme
• Work from home

Education:

• A-Level or equivalent (preferred)

Experience:

• Account Management: 2 years (required)
• Business Development: 2 years (required)

Licence/Certification:

• Driving Licence (required)

Work authorisation:

• United Kingdom (required)

Willingness to travel:

• 75% (preferred)

Work Location: Hybrid remote in Edinburgh EH2 1J

Please refer the Job description for details